This course has specifically been developed for managers and supervisors in medium and large manufacturing or catering businesses.
This three-day course covers Legislation, supervisory management temperature control (chilling, and cooking), cleaning, contamination control, applying and monitoring good hygiene practices, implementing good food safety procedures, contributing to the safety training of others. This course is certified by the Chartered Institute of Environmental Health (CIEH).
This course is being delivered at South Green Park, Mattishall and is charged at £295 + VAT/person.
For more information or to book a place, contact us on 01362 850983 or visit or website atwww.poultec.co.uk
This short course by Bigfork is for people who have never set up an Adwords campaign before or who want a refresher. Most Adwords campaigns are not set up properly, which can cost your business time and money.
You will learn the basics required toset up and run an Adwords campaign effectively, includingsetting up an Adwords account, keyword research and management, linking to Google Analytics, how to write successful ads and more.
Where?Henderson Business Centre,51 Ivy Road, Norwich, NR5 8BF
So, you have Twitter. But are you really making the most out of this fantastic opportunity to increase your businesses’ profile? Perhaps time is a barrier. Not sure what content to post or who to follow?
Our next ‘Twitter for Business’ training session takes place on Thursday 9thJune at our office, just 5 minutes from Norwich train station.
The half-day interactive session will cover everything businesses need to know about using Twitter to its full potential to gain better results.
With an informal, relaxed atmosphere, attendees will also benefit from meeting other businesses to share social media advice and experiences. Designed for a maximum of five people, we ensure we focus on your individual training needs and the requirements of your business.
Our workshops cover:
Why your brand needs a personality
Top tips for joining in with the conversation
What content works. (And what doesn’t)
Why Twitter is an engagement tool, not a broadcast tool
How to build your following
Twitter etiquette
How to measure your success.
Plus tea, coffee and biscuits!
So, if you know your business should be taking advantage of Twitter to communicate with customers, but not too sure where to start,book now.
Introduction to Twitter workshops cost £99+VAT per person.
Aim; To refresh delegates on how to put food safety management systems in to place, through detailed understanding of the hazards, legal requirements (including HACCP) and the issues surrounding the implementation of control measures.
Objectives;
*Understand the meaning of ‘management of food safety’, and the elements of a management system, including HACCP.
*Detailed understanding of the four main hazards; biological, allergens, chemical and physical.
*Understand the format of UK and European food safety legislation.
*Understanding operational procedures for cleaning and disinfection, pest control, design and construction of facilities etc.
*Managing people; information, training, supervision etc.
*Maintaining food safety management procedures; monitoring and verification.
*Liaise with enforcement officers
*Have sufficient technical knowledge to deliver level 1 and 2 food hygiene training (with appropriate training skills)
Organisation
Duration; 1 day programme
Exam/Assessment; A series of exercvise-based assessments throughout the day
Cost; £114 plus VAT includes notes, refreshments, lunch, the assessment & certification fees
Awarding Body; None
Tutor; Sarah Daniels
Differentiation; Level 4 in Food Safety is needed.
Audience; This course is for managers, supervisors and QA/QC/ senior hygiene personnel, who devise, implement and monitor/audit food safety systems, and trainers who want to refresh their current knowledge of Level 4 Food Safety
Aim; This qualification is designed to ensure candidates develop the required knowledge and practical skills to implement a HACCP plan in their workplace.
Objectives;
To understand the importance of Hazard Analysis and Critical Control Point-based food safety management procedures To appreciate the need for food businesses to take a proactive approach to analysing potential food hazards To be able to develop a Codex/BRI standard HACCP plan;
– To identify the preliminary processes for HACCP-based procedures – Correct hazard analysis and identification of critical control points – Understand how critical control points can be monitored and the corrective actions that must be carried out – Understand the meaning and elements of verification – Understand the need for accurate documentation and record keeping
Organisation
Duration; 1 day classroom course.
Exam/Assessment; delegates produce their own Codex-compliant HACCP plan under our supervision, within an agreed time period after the course. This course is Ofqual accredited.
Cost; £295 plus VAT includes notes, refreshments, lunch, the assessment & certification fees
Awarding Body; Chartered Institute of Environmental Health
Tutor; Richard Mills
Differentiation; as a minimum, Level 2 Award in Food Safety or equivalent is strongly recommended. Candidates must also have an understanding and background in a food manufacturing setting. An ability to access and use a computer for writing and emailing course work is essential.
Audience; All managers, supervisors and QA/QC staff from any food manufacturing businesses, who are responsible for the development of a food safety management system based on the Codex principles of HACCP.
Feedback; “This is a good experience. I like it. Especially, your analysis of my HACCP document is – I admit, spot on. I appreciate your patience and above all professionalism. Your approach to training encourages trainees understand HACCP in a practical sense and apply it in practice, which I feel right and meaningful.” Bernard Fernando, Quality Manager, Broadland Wineries, Cawston
Powerful Presentations for Professional People: We are offering a 1 day personal development programme. The aim is to provide the skills and techniques to be a confident presenter with a powerful presence in front of any group of people. Outline of the day:
Turning nervous energy into enthusiasm Understanding nerves Tactics to overcome nerves Enthusiasm is contagious did you pass some on today?
Your body speaks The unspoken message Positive posture Engaging eye contact
Finding your voice Vocal projection Intonation, inflection and vocal tone Positive word usage
Preparation & Practice
It is our intention to use video to analyse and feedback to the participants. Each person will be required to deliver at least two (5 minute) presentations during the day, on a pre-prepared topic.
Cost: £125 + VAT this includes refreshments and a sandwich lunch
This event if now fully booked! Due to high demand we will be repeating this event in August.
For more information or to put your name down for the next date please contact us via email [email protected] or give us a call on dereham 01362 699392
We have a fantastic Level 2 Award in Food Safety in Catering or Manufacturing course taking place next month at The Business Rooms at No.8 Thorpe Road in Norwich.
This qualification provides basic food safety and hygiene, why these are necessary and how to put these basic precautions in to place. This is the benchmark, entry level qualification for all food handlers.
Objectives;
*Understand the main Food safety hazards (what can harm the consumer?)
*How to safely store and handle food, to prevent contamination
*Understand the different chill temperature controls
*Understand the basic concepts of cooking, hot holding and reheating
*Define cleaning and disinfection, why it is such an important issue and how it is achieved.
*How to identify, prevent and control pests
*Understand the basic principles of the design and construction of food premises and equipment
*State key legal requirements
Organisation
Duration; This course is delivered over 1 day. It is a classroom session.
Exam/Assessment; 30 mark multiple choice exam: This is an Ofqual Accredited course.
Cost; £88+VAT includes, notes, refreshments, lunch and the assessment & certification fees.
Awarding Body; Chartered Institute of Environmental Health (CIEH) or Highfield Awarding Body for Compliance (HABC)
Tutor; Mitchell Vale
Differentiation; None-just enthusiasm
Audience; Anyone working in a catering, manufacturing or retail setting where food is prepared cooked or handled.
Customer Feedback; “Many thanks for presenting the Food Hygiene course on Tuesday. It was well received by all my staff; you put us all at ease & made it a really pleasant informative day. As predicted a few of us sang when washing hands & all were checking for things we had discussed.” Phil Bush, Catering Manager
Mental health problems cost British businesses an average of £1,000 a year for every employee, researchers say. Most firms could make big savings with a few simple steps.
By learning to recognise the signs that someone may be unwell, you may be able to provide initial help, to guide a person towards appropriate professional help, and in its most powerful form, save a life by learning basic suicide intervention skills.
Our two day Mental Health First Aid (MHFA) Standard course is an internationally recognised course. You will learn how to:
Recognise the symptoms of mental health issues
Provide initial help
Guide a person towards appropriate professional help
MHFA won’t teach you how to be a therapist, but once you’ve completed the two day course you will be able to say you’re a Mental Health First Aider.
On our Mental Health First Aid course, you will learn to:
Spot the early signs of a mental health problem
Feel confident helping someone experiencing a problem
Provide help on a first aid basis
Help prevent someone from hurting themselves or others
Help stop a mental health problem from getting worse
Help someone recover faster
Guide someone towards the right support
Reduce the stigma of mental health problems
Participants on the MHFA coursescome from a wide range ofbackgrounds, from family members wanting to gain more understanding of what a relative is going through, to employers, people with lived experience of mental distress, and people who are likely to come into contact with those at risk of mental health problems, such as police, ambulance staff or community workers.
The course is taught over a period of two days and lunch and refreshments are provided.
The course costs £200 per person (Concessions available)
For more information or to book on the course please download and complete the booking form and send it tous at[email protected]. Alternatively pleasephone and bookon 01603 432457
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This accredited qualification has been designed for delivery to any learner working or preparing to work in a customer service role or where using the telephone is a part of their role. The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Principles of customer service. Understand how customer needs and expectations are formed. Know the interpersonal skills and appropriate behaviour required in the customer service environment. Understand the principles of responding to customers’ problems or complaints.
Subject to passing a 30 question multiple choice exam paper delegates will gain the Highfield Awarding Body for Compliance Level 2 Award in Customer Service.
You will be given a HABC Customer Service manual to take away and keep after the course for future reference.
Course price: From £94.00
For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]
This short course is aimed at people who want to learn how to use Google Analytics to measure the performance of their website and produce reports.
What will you learn?
In the Google Analytics course we cover:
Setting Up Google Analytics
Understanding Google Analytics terminology
Navigating the dashboard
Setting up and tracking goals / conversions
How to set up reports
Where? Henderson Business Centre,51 Ivy Road,NorwichNR5 8BF
Cost
This short course costs just £99 + VAT.Early bird tickets are available until October 25th at a reduced rate of £85 + VAT, discounts also available for group bookings.
This short course is for people who have never set up an Adwords campaign before or who want a refresher. Most Adwords campaigns are not set up properly, which can cost your business time and money.
What will you learn?
This course shows you how to set up and run an Adwords campaign effectively including:
Introduction to Adwords/PPC
Setting up an Adwords account
Keyword research and management
Linking to Google Analytics
How to write successful ads
Landing pages
Bid Management
Tips on how to easily manage your Adwords campaigns
When & Where?
16th September Henderson Business Centre,51 Ivy Road,NorwichNR5 8BF Registration 9-9.30am, Finish 1.30pm
Cost
This short course costs just £99 + VAT.Early bird tickets are available until August 27th at a reduced rate of £85, discounts also available for group bookings.
Location: Carrowbreck House, 300 Drayton High Road, Norwich, NR6 5BJ.
This short course is for anyone starting-up or already running their own business who also has a working knowledge of spreadsheets. The course will show you how to record everything you need to meet the statutory requirements of HMRC using Excel spreadsheets. The documentation you need to keep and how to store it for easy retrieval will be explained. The submission of statutory returns will also be covered.
Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available, plus a copyof anyrecords you currently keep.
Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course.
Course Content Register with HMRC as self-employed By telephone or post or online Self-Employed rules explained, Trading Year-end and Self-Assessment Tax Returns Spreadsheets for Income and Expenditure, Sales Invoices, Purchase Invoices and Statements, Customer and Supplier lists (ledgers) Bank Statements, Credit Card Statements, receipts for cash purchases and how to cross-reference these. Easy retrieval is important as HMRC may wish to inspect your records Equipment and materials you have already bought and will be used in your business Self-Assessment Tax Returns
Course price: From £72.00
For more information please call us on 01603 788950, or email [email protected]