Join Hannah Essex, British Chambers of Commerce Co-Executive Director in conversation with Frances O’Grady, General Secretary of the British Trade Unions Congress for a Global Insights Leaders Programme virtual event.
Hannah and Frances will discuss:
the likely long-term changes in the economy;
future demands of the employment environment; and
expectations of Industry 4.0 following the global pandemic crisis.
Other topics will include the investment in infrastructure and training that will be needed to address the long-running weaknesses in our skills base and how we must address the diversity and inclusion gaps in our society to ensure a competitive social and economic environment that is fit for the future.
How to make online events more engaging, interactive, and productive…
Online meetings can be tricky things to get right…unless you know how.
This highly-practical live online webinar is ideal for all meetings, training events and webinars.
Key learning objectives:
• How to make your online meetings work and things to avoid!
• Different ways to interact and involve people
• Make the technology your friend and using it well.
• Techniques for changing your communication style to suit online meetings
• Creating compelling visuals and content
• Using online tools such as polls, chat screensharing
About the presenter
Presented by Graham Phelps, one of the UK’s most experienced business trainers and consultants. Graham has trained thousands of people in a wide range of topics and authored several books on customer service and workplace safety.
About Brilliant Customer Service
Brilliant Customer Service provides training, coaching and consulting, specialising in business skills and improvement techniques.
SOLD OUT This event is now sold out. If you would like to be added to a waitlist for tickets, please email us. Take a look at our next networking breakfast at Barnham Broom on 20 March. Click here to find out more.
Join us at our first Norwich Business Breakfast of 2019!
Enjoy a morning of networking over breakfast as we bring over 80 businesses together to build new relationships. Catch up with existing contacts and make new ones as you take part in our networking ice breakers, designed to help break down the barriers of networking and get to know local businesses in a different way. Our guest speaker will be James Groves, Commercial Director at Indigo Swan. James’ presentation will be on his top 5 tips to embed a positive culture within your company. “Indigo Swan started trading 2010 and since then we have worked tirelessly to make sure we have a positive and authentic culture in place so that every staff member (Swan!) feels safe, motivated and able to be themselves every single day. How we do this is not by magic, but by being real, open and honest, to each member of the team and for walking the walk and not just talking the talk. I will share my top 5 tips on how you can either embed a positive culture or improve on an already positive one within your workspace from the moment you walk back in the office after this breakfast.”
Breakfast Menu:
When booking your place on this event, please ensure you list any dietary requirements. If you do not list a dietary requirements you will be given the main breakfast option. All other dietary requirements, e.g. gluten free, will also be catered for. If you would like the healthy option please add this as a dietary requirement.
Main breakfast – Bill’s Breakfast
Two Fried free range eggs, Cumberland sausage, smoked streaky bacon, roasted plum tomatoes, mushrooms and sourdough toast
Vegetarian Option – Bill’s Garden Breakfast
Two poached eggs, halloumi, roasted plum tomato, charred peppers, smashed avocado, hollandaise, pea shoots, mixed seeds and sourdough toast
Vegan Option – Bill’s Vegan Breakfast
Toasted sourdough with hummus, smashed avocado, spinach, roasted plum tomato, mushrooms and mixed seeds
Healthy Option – Smashed Avocado on Toast
with two poached eggs, spinach, coriander and chili
Our feature charity for this breakfast is the BUILD Charity. BUILD is a Norfolk based independent registered charity providing social, leisure and learning opportunities for people, aged 16 and over, with disabilities.
The new regulations which came in to place inDecember require businesses to be able to supply correct & up to date information toconsumers on what Allergens are in the foods beingoffered from that business.
This 1/2 day seminar will give you the informationyou need to comply with the regulations namely; -What Allergens are
– What Allergens are covered by the newregulations
– The importance of controlling Allergens at work
– The risk of giving false information
– The risk of cross contamination of ingredients
The regulations apply to all businesses that supplyall packed and non pre packed foods- Restaurants, canteens, deli’s, bars, events
Prerequisites: None – just enthusiasm! (well, and a completed booking form…)
Aim; This qualification provides those in managerial and supervisory positions with appropriate knowledge and understanding of health and safety hazards, controls, and their management. It is also suitable for those wishing to deliver CIEH health and safety qualifications as part of their training provision.
Objectives;
*Understand the meaning of ‘management of health and safety’
*Understand the structure of UK and European law, and to interpret these requirements
*Understand most workplace hazards, their control, and to design safe practices and procedures
*Develop monitoring and auditing programmes
*Liaise with enforcement officers
*Have sufficient technical knowledge to teach level 1 + 2 health and safety training (with appropriate training skills)
Organisation
Duration; 6 days course consisting of 5 days in the classroom and the 6th day for assessment
Exam/Assessment; Controlled assignment and examination. The course is accredited by Ofqual.
Cost; £595 plus VAT includes notes, refreshments, lunch, the assessment & certification fees
Awarding Body; Chartered Institute of Environmental Health (CIEH)
Tutor; Richard Mills or Sarah Daniels
Differentiation; Prior knowledge of health and safety is required: CIEH Level 3 Award in Health & Safety would be desirable. This is a challenging course; candidates require a moderate level of academic skills and ICT ability. Access to a computer, for assignment research, email, etc is strongly recommended.
Audience; This qualification is for business owners, managers and supervisors, who devise, implement and monitor a company’s health and safety, and for those who want to become trainers
Course Dates; 27th, 28th January, 3rd, 4th & 11th February
This popular monthly networking event will now take place online to allow businesses to network and create connections in a digital space.
Join Norfolk Chambers of Commerce for an online networking session to replace this the physical event of Two Hour Tuesday in King’s Lynn. We believe networking is key during difficult times to help with mental health, continuation of business and access to help and advice from peers. Enjoy from the comfort of your own home with no early starts or commute and make sure to make a coffee and bring a smile to this online video meeting.
What’s the format? We will be using Zoom to facilitate this virtual meeting of businesses. It will be introduced by Harry Harris from Swarm Apprenticeships, Paul Ward from Solace Coaching and Nicole Risby from Norfolk Chambers of Commerce. We will then ‘Go Round The Screen’ allowing a one minute for each business to highlight anything of importance.
Who’s it for? Business owners, managers, entrepreneurs, start-ups, young businesses and anyone who wants to connect and engage with other businesses in King’s Lynn and West Norfolk. Newbies are always welcome, whether it’s to our group or to networking in general.
Can I find out more? If you’d like to talk at one of our events, please get in touch with Nicole Risby we are always looking for new speakers.
Aims to provide delegates with the required level of training, skills and knowledge in First Aid, and comply with the requirements of the Health and Safety (First Aid) Regulations 1981.
Suitable For
Successful delegates will be awarded a certificate of competence accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.
Course Venue
Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).
Syllabus
Introduction to first aid
Incident management and safety
The unconscious patient
Major illness: diabetes, heart attack, stroke
Fractures and dislocations
Head Injuries
Eye Injuries
Simple record keeping & first aid equipment
The legal framework for first and in the workplace
Basic life support
Use of AED
Control of bleeding and shock
Major Illness: epilepsy, allergic reactions
Burns and scolds
Poisons and harmful substances
Basic casualty handling
Knowledge and skills assessments
“Good course with refreshing content. Great value for money.”
“The use of video clips really helped. The course was a good pace and the content was made interesting. It’s the most enjoyable First Aid course I have attended in 20 years.”
Join us as we launch our brand-new international trade country focus programme, in September 2020.
This exciting new programme brings together industry figures, government representatives and BCC partners from across the world. It will provide businesses with all the insights, advice and answers they need to fully understand the implications of trading with major international markets that have been identified as priority trading partners for the UK.
Our first virtual event for USA month focuses on ‘The Future of UK-US Trade Relations’. Join Dr Adam Marshall, BCC Director General, in conversation with Ambassador Robert “Woody” Johnson, US Ambassador to the UK.
We’re proud to deliver this month in association with our newest Global Business Network member, British American Business, a leading transatlantic trade organisation committed to strengthening the economic corridor between the US and the UK by supporting policies and actions that protect and enhance the environment for transatlantic trade and investment on behalf of our members. For more info click here.
Our Health and Safety Update course is a 1 day course designed by us at RedCat to refresh your Health and Safety Knowledge- to keep your Risk Management systems up to date.
In essence this course will enable delegates to:
* Take a fresh look at what systems and procedures that are in place – are they fit for purpose?
* Review & revise Health and Safety Management
* Hear what’s current with H & S Enforcers- what are they focusing on?
* Dispel the Myths about Health and Safety -do not believe all that you read in the papers!
The subjects covered are:
1. Helping to understand Health & Safety Legislation- including topics such as Manual Handling, COSHH, Ergonomics and work equipment- and how it relates to your business
2. How to ensure that your Health and Safety Policy is Effective including communicating it
3. Are your Risk Assessments ‘Suitable & Sufficient’
4. Hot Topics- what are the Enforcing Authorities looking for- a focus on up to the minute issues including recent changes
Aim; This qualification is designed to ensure candidates develop the required knowledge and practical skills to implement a HACCP plan in their workplace.
Objectives;
• To understand the importance of Hazard Analysis and Critical Control Point-based food safety management procedures
• To appreciate the need for food businesses to take a proactive approach to analysing potential food hazards
• To be able to develop a Codex/BRI standard HACCP plan; o to identify the preliminary processes for HACCP-based procedures o correct hazard analysis and identification of critical control points o understand how critical control points can be monitored and the corrective actions that must be carried out o understand the meaning and elements of verification o understand the need for accurate documentation and record keeping
Organisation
Duration; 1 day classroom course.
Exam/Assessment; delegates produce their own Codex-compliant HACCP plan under our supervision, within an agreed time period after the course. This course is Ofqual accredited.
Cost; £295 plus VAT includes notes, refreshments, lunch, the assessment & certification fees
Awarding Body; Chartered Institute of Environmental Health
Tutor; Richard Mills
Differentiation; as a minimum, Level 2 Award in Food Safety or equivalent is strongly recommended. Candidates must also have an understanding and background in a food manufacturing setting. An ability to access and use a computer for writing and emailing course work is essential.
Audience; All managers, supervisors and QA/QC staff from any food manufacturing businesses, who are responsible for the development of a food safety management system based on the Codex principles of HACCP.
Feedback; “This is a good experience. I like it. Especially, your analysis of my HACCP document is – I admit, spot on. I appreciate your patience and above all professionalism. Your approach to training encourages trainees understand HACCP in a practical sense and apply it in practice, which I feel right and meaningful.” Bernard Fernando, Quality Manager, Broadland Wineries, Cawston
Aim; The qualification provides skills in the auditing and inspection of food manufacturing processes, in order to effectively verify HACCP and general food safety and management systems. Especially valuable for BRC, SALSA, etc certificated manufacturers and multi-site catering operations where consistency is valuable.
Objectives
*Understanding auditing and inspection- what it is and appreciate the benefits and limitations
*Collecting & verifying of information
*Identify and plan the stages in Audit and Inspection
*Improve the ability to analyse & interpret data
*People Skills- improve your ability to get the right information
*Identify the competencies & characteristics of Auditors
*Understanding the implementation of on-site audits & inspections
*How to prepare written reports
Organisation
Duration; The course is delivered over one day- it is a classroom session- based on a number of syndicate exercises, activities & case studies- no chalk & talk here!
Exam/Assessment; 30 question multiple choice test: Pass mark 20, Merit mark 25
Cost; £135 plus VAT includes notes, refreshments & lunch and the assessment & certification fees (HABC)
Awarding Body; Highfield Awarding Body for Compliance (HABC)
Tutor; Richard Mills
Differentiation; Reasonable (Level 2 or equivalent) literacy, good communication skills, a broad understanding of food safety and its management systems, and experience of food manufacturing or large scale catering processes.
Audience; This qualification is for supervisors, team leaders & QA staff who are involved in the verification of Food Safety through Auditing & Inspection
Feedback; “thank you for your help, guidance and interest in putting on our courses…at such short notice. We all thought you were an exceptional presenter and made it a most enjoyable and productive experience. (Wow ! That’s got to be worth a “Brucie Bonus”)” Ernie Woodhouse, QA Team, Youngs Seafoods (Cromer Crab Company)