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All delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

• Role and responsibility of first aider
• Introduction to first aid
• The recovery position
• Heart attack
• Choking
• Burns and scalds
• Incident management and safety
• Basic life support
• Adult and paediatric resuscitation
• Use of AED
• Control of bleeding and shock
• Simple record keeping and first aid equipment

“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.

“Lots of hands on role play, was a very good way to learn.”

“The best first aid course (my 7th) I’ve done.”

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA This course develops many of the most useful aspects of Excel such as formulas and functions, list management, and more advanced features including Pivot Tables and summarising data across multiple sheets or books. Trainees will have completed the introduction course or have a similar knowledge and experience of using Excel in the workplace. Duration: One-day course (9:30am – 4:00pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: For full day training courses a lunch with sandwich or salad, crisps and cake or fruit will be provided. Refreshments will be available throughout the duration of this course. Course Content Review Brief review of general Excel principles: Formulas, Functions, Absolutes, Formatting, AutoFill Functions Using Paste Function The IF Function Nested IF Functions The VLOOKUP Function Nesting other Functions Linking Multiple Sheets and Workbooks Summarising data from multiple sheets Working with 3D Formulae Linking workbooks Workspaces List Management (Databases) Sorting Subtotals Filtering Good Working Practice Pivot Tables Creating pivot tables with the Pivot Table Wizard Formatting pivot tables Manipulating pivot tables Graphs/Charts Creating a graph/chart Formatting a graph/chart Changing and editing your graph/chart Using the Chart Wizard Incorporating a chart into a Spreadsheet Macros Recording a simple macro Assigning a macro to toolbar buttons An explanation of different versions How to find familiar commands in the 2003 & 2007/10 interface Course price: £74.00 – £96.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]

Location: Carrowbreck House, 7 Carrowbreck Road, Norwich, NR6 5FA. Do you find business writing a challenge? Are you struggling to pick the right words for your ideas? Would you like your copy to be more engaging and persuasive? Then this half-day workshop is for you. Duration: One-day course (9:30am – 12:30pm approximately) Equipment: No equipment is necessary for you to bring to the course. Pens and note paper will be available. Lunch provided: Refreshments will be available throughout the duration of this half-day course. Course Content You’ll learn how to make your words work harder – where to get your ideas – and how to develop your writing style. This isn’t a grammar or spelling lesson – or an SEO class. Instead, we’ll focus on your audiences, how to write for them and what to say. You should attend this session if you have to write brochures, press releases, newsletters, articles or blogs. It will also help you to manage external writers. You’ll even get a FREE copy of the Business Writer’s guide: ‘Discover the 19 secrets of successful business writing.’ Course price: £37.00 – £48.00 For more details or any enquiries, please do contact us on 01603 788950, or email [email protected]

ll delegates will be awarded a Norvic certificate of attendance accredited by Qualsafe Awards who are recognised by Ofqual. It is valid for three years.

Open courses are held regularly at our training venues in Norwich, Norfolk and Cambridge, Cambridgeshire. Alternatively, courses can be arranged at your own site anywhere in the UK (subject to suitability).

Syllabus

• Role and responsibility of first aider
• Introduction to first aid
• The recovery position
• Heart attack
• Choking
• Burns and scalds
• Incident management and safety
• Basic life support
• Adult and paediatric resuscitation
• Use of AED
• Control of bleeding and shock
• Simple record keeping and first aid equipment

“Information presented in a clear and concise way at a good pace. Enjoyable course, very informative”.

“Lots of hands on role play, was a very good way to learn.”

“The best first aid course (my 7th) I’ve done.”

Media Training – How to Manage Media for Your Business A full day workshop to help participants define their message and maximise the chance of achieving positive publicity in the press, on radio and television. The course is suitable for business owners, managers or employees who are, or may be, required to undertake press and media interviews.

Course Objectives At the end of the sessions each participant will: • Have increased awareness of the opportunities for publicity in the press, on radio and TV • Know who to approach at press and media outlets • Know how to approach press and media outlets • Be able to identify what makes a good PR opportunity • Be able to plan for a press or media interview • Have had the opportunity to record radio and TV interviews with a journalist and receive feedback • Know how to plan for, and react to, negative publicity.

Workshop Evaluation

Participants will each receive a pack of specially written course support material and copies of their radio interviews as MP3 files.