Content

Selling ‘to’ is over; forget ‘always be closing’ and ‘if I could show you a way to’ and those other phrases of perceived wisdom that have had their day. Stop your sales pitch and start building meaningful conversations. Learn to love objections, they are the real ‘why choose you’ drivers. The P.A.N.D.A Effective Sales Process starts with Personal and Professional Preparation and ends with Action. Because this is a staged process you will always be able to identify what went right and what may have gone wrong. Every person that learns, understands, and practices P.A.N.D.A will instantly become better at sales – even those who lack confidence and the belief that they can do it.

About the Presenter

Glenn Hoy from TIME Associates

Glenn lists Head of Sales at Premier Education as a current role and he has also performed similar roles for Barrett & Coe Photography, Auto Trader and Archant.

Giving him a wide level of experience in B2B and B2C and at the same time practising the need for sales to be a real team effort.

His passion is for relationship-based sales, as opposed to those that fit into a more transactional nature. By that, he means that working with the same customers over time builds trust and lifetime value.

About TIME Associates

TIME Associates has been providing support for businesses of all types and sizes for over 20 years. Training – Innovation – Marketing – Expertise is what the letters of TIME stand for. Making sure that you are fully equipped to turn your sales challenges into tangible opportunities, with a measurable Return on Investment. The Associates are experts in their field and are available should you require support from other disciplines such as CRM, social media, design, networking, photography and accountancy.   TIME Associates are at its most effective when they become an integral part of your team.

Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

A resilient skillset is now, more than ever, considered one of the most important areas in which we can develop. Many people are now referring to resilience as a ‘must-have’. 

All the skills required to be able to persevere, learn from our perceived failures, maintain motivation and perspective start with how we approach and process external events – our mindset. From the boardroom to the shop floor, we need to be able to reduce the cycles of stress, anxiety and fear that negatively impact wellbeing, communication and productivity.

This virtual webinar will help you understand how to build a sustainable set of skills that will grow durability, reduce unchecked anxiety and increase motivation, improve communication and help you take decisive actions to achieve your goals. Following the presentation, there will be a 20 minute live Q&A where Alex will answer your questions. Feel free to pre-submit any when registering.

Content / Takeaway

• Understand how resilient attitudes and behaviours can be learned
• How to enhance performance and wellbeing at work
• Identifying tools and techniques for improving optimism and emotional regulation
• Acquire a stronger sense of control when faced with uncertainty

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speakers

Alex Sellers, Director at Turning Factor

With over 25 years’ experience in leadership and management, Alex Sellers is now a Director of Turning Factor and thrives on sharing insights and helping people and businesses develop to reach their full potential.

James Howells, Director at Turning Factor

At the forefront of business for many years, James is a highly successful entrepreneur and business leader who brings with him a wealth of knowledge and experience that he combines with his passion for behavioural and organisational psychology.

About Turning Factor

Turning Factor is a strategic learning and development company delivering high-quality services both nationally and internationally. With a specialism in bespoke training programmes and organisational change, Turning Factor is committed to helping develop people and develop business, so both can reach their full potential.

Turning Factor has been recognised as a provider at the forefront of the Training and Development Industry. We work and collaborate with innovators, business experts and key organisations to develop cutting edge Learning & Development solutions and design innovative business-relevant programmes.

Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

Was it that great before? 

Our biggest challenge has not been technology but juggling childcare, new routines, homeschooling, motivation (self and others), changing workloads and priorities.

The Coronavirus kick-started a change – the World’s largest workplace experience in history.

Was it that good before?  What are we holding onto? Is there a real opportunity to move forward?

Barriers we pushed through: 

1. Technophobes – simply packed up laptops and went home to work and managed to navigate technology to do so.
2. Not trusting staff to work from home – managers had to adapt their thinking and approach to managing and motivating remote teams.
3. Resistance to change – we had to change how we communicate, make decisions, motivate, engage and deliver services.
4. Engagement and inclusivity – our minds are free to think about the job and keeping our people visible at work and home.

Content / Takeaway

TBC

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speaker

Lisa Collen, Director of People & Workplaces, Flagship Group

Creating a great place to work and enabling great people to do great things has a positive impact on the business, team and individual performance.

Lisa believes the key to sustainable business success is through Great Leadership and Great People. 

Lisa joined the Flagship Group in 2013 and has recently been leading the Group’s approach to the Coronavirus situation. Her day to day directorate covers HR, Learning & Development, Equality, Diversity & Inclusion and Workplace Facilities.

About Flagship Group

Flagship is a not for profit Housing Association, providing over 31,000 homes for affordable and market rent and sale across the East of England. Flagship maintains its housing stock and supports the communities they’re part of. They do this through their housing arms Flagship Homes, Victory Housing Trust, Suffolk Housing, their repairs and maintenance specialists, RFT Services, and their gas and boiler specialists, Gasway. Flagship Group employees are highly engaged and committed – they know this because they have told them and the Flagship Group was awarded Platinum Accreditation as a Best Employer, Eastern Region.

So many businesses have critical services underpinned by a contract with 3rd parties, but how well are these relationships managed until things go wrong, or contract renewal is approaching?

Pro-active management of your companies supply chain is so valuable in ensuring you receive the services you pay for, to the agreed timescales as well as to pro-actively prepare for contract renewals to put you, the customer, in the driving seat of the negotiations.

This presentation will go through the benefits of managing your 3rd party contracts, the issues that can be avoided and the benefits gained. Richard will cover some simple techniques and tracking methodologies. Also, the measures to ensure you can keep your supplier, and the relationship honest and outcome focussed. Attendees will leave the presentation with the early warning signs to spot, address and mitigate issues before they arise, along with some simple headline areas to track and monitor.

About the Speaker

Richard Oliver, Principal Consultant at Peru Consulting.

With a Financial Services background, Richard’s focus is a business process and effectiveness analysis, particularly in Contract Lifecycle & Service Management.

His 30-years plus background has allowed Peru to develop a range of services including vendor management, sourcing procurement and ITIL-based service management. With a keen eye for solutions, he can transform ‘traditional’ ways of working that make a difference to entire organisations.

About Peru Consulting

Peru Consulting is a consultancy firm that put the client at the centre of all it does. It has 30+ consultants covering a wide range of areas such as Strategy & Architecture, Transformation & Optimisation and Sourcing & Commercial. Whether a client needs very specific and niche, or a wide program of activity, it will find the best solution for your specific objectives. They work with you and your partners to tailor-make a sustainable plan. Peru Consulting is invested in their clients’ long-term success and passionate about strong relationships with in-house and external suppliers, and sustainable performance.  The solution it provides for their clients has a lifelong impact for all the right reasons ensuring the transformation they create together, adds value long-term.

You’ve got a Facebook Page – so, what’s next? How do you make sure it’s a place where your customers can engage with you? Facebook is the world’s most popular social networking site, but how do you use that popularity to reach your target customers? What you need is a Facebook Business Page. In this 60-minute webinar, Kathy Ennis, Business Mentor and Trainer of LittlePiggy and Emma Goode, Managing Director of 24fingers, will outline key features on your Facebook Page that will have a difference to customer engagement.

In this session you will discover:

• The steps you need to take to set up and manage a Facebook Business Page
• How to brand your page with a cover and profile photo
• Create a really simple plan so that you know what to post and when to post
• How to save time by scheduling

About the presenters

Kathy Ennis of LittlePiggy is a Business Mentor and Trainer who works with business owners to transform their brilliant ideas into profitable businesses. Whether they’re just starting out, ready to grow or have been doing it for a while, Kathy helps them take action so they can achieve the success they deserve and dream of.

Emma Goode is the Managing Director of 24fingers, an Essex-based digital agency that works with businesses who are all fingers and thumbs with their social media. They use their hands, hearts and minds (plus 27 years’ experience in the media industry!) to help grow businesses and brands through digital marketing.

Join us for a 60-minute exploration of how we can use “colours” to improve your sales and build relationships with your customers!

We will show you how to quickly identify personality “colours” and how you can use this information to build trust, improve relationships and gain more sales. 

Everyone has a “colour”, you might have heard of DISC, Myers Briggs or Insights before, but do you really know how to use this information to your advantage?

Identifying traits in people allows you to adapt your communication style which in turn will help with all of the above. 

If you’ve ever come across a salesman who goes into far too much detail when you only need the highlights or someone who won’t give you all of the ins and outs, then you know they haven’t participated in this session. 

Takeaway

• Identifying your personality type
• How to identify someone else’s personality “colour”
• How you can use colours to build relationships and close more sales
• Opportunity to win a free online personality profile!

So, if you want to improve sales and build relationships through colours, then tune into this 60-minute experience.

About the Speaker

Steve Gaskin, Director at Huxley Events.

Steve Gaskin, is a Fellow of the Institute of leadership and management. He coaches and advises; running sessions for teams of all sizes. Recently, he ran High Performing Team workshops for Barclay’s, Scottish Government and the Department for Existing the EU.

About Huxley Events

Huxley Events specialises in team building, leadership and management here in Norfolk. The company traded locally, National and Internationally.

Please note that this workshop is now fully booked. If you would like to be added to our waiting list then please email [email protected]. In this hour with Naked Marketing, you will learn about the thought and consideration behind the design of your brand and brand communications. How branding can influence the perceptions of your business and therefore, the very customers that you attract. Through a series of interactive activities led by Dan, you will be encouraged to offer your thoughts and feelings on the development of a brand, encouraging you to think about your brand and whether your branding accurately reflects your business. Content / Takeaway

• How your brand can define your customer
• What your brand says about your business
• Does your brand accurately reflect your business

About the presenter

Dan Bradfield, Creative Director of Naked Marketing

Dan is one-sixth (or seventh if you count mannequin Naked Steve) of Naked Marketing. He is Creative Director and specialises in branding and design. A graduate of NUA with over 10-years of agency experience, Dan has worked on new brands, rebrands and brand design for businesses of all shapes and sizes. About Naked Marketing Naked is a creative marketing agency specialising in branding, design and digital. We creatively solve challenges for businesses of all sizes with an open and honest, stripped-down approach, which is why businesses’ continue to work with us year after year.

Naked believes that agency creativity and expertise should not be out of reach for businesses with smaller budgets. For us, it is not the size of your business; it is your ambition that turns us on.

Is it not time you got Naked?

Cancellation policy

We only have a maximum of 8 places on this event. If you book a place and are unable to attend, please ensure you cancel your place to allow others to attend. Cancel in writing to [email protected]

Join us on our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

With only a few weeks left until the end of the Transition Period, companies need to be advanced in their readiness for new border controls, customs arrangements and supply chain processes.

Content / Takeaway

In this session, British Chambers customs expert Liam Smyth will provide an overview of the new border controls, their impact on trade flows as well as an update on the trade agreements that will be in place after 31st December. As businesses seek to protect their existing customers and supply lines, Liam will be on hand to answer questions from those attending the session. He can provide information on customs matters including, duty deferment, postponed VAT accounting, as well as what customs declarations are and where to get them. At the end of the session delegates will:-

1. Have an understanding of the new border controls for goods from 01/01/21
2. Have a list of 10 mission-critical actions they should have completed by now, or have done before the end of the year
3. Have guidance on freeing up cash flow through the use of customs authorisations
4. Have an overview of how trade agreements can help or hinder competitiveness

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speaker

Liam Smyth, Director – Trade Facilitation at British Chambers of Commerce

Liam is Director of Trade Facilitation at the British Chambers of Commerce (BCC).  He is accountable to DIT and HMRC for the regulation and delivery of trade documentation services throughout the UK chamber network. He engages with government departments on future trade policy and the impacts of Brexit. He represents the Chamber Network on several Government working groups, contributes to consultations, and he is the BCC delegate at the World Customs Organisation (WCO) and to the International Chambers of Commerce (ICC) Technical Committee on Origin.

More recently he has led the development of a new customs declarations service across the UK Network. ChamberCustoms is the first UK Customs Broker to offer clearance of goods through every inventory linked port in the United Kingdom and will offer-traders high standards of assurance and HMRC compliance in moving goods across the UK border.

Before joining the BCC in 2017, Liam was Deputy CEO at Aberdeen & Grampian Chamber of Commerce. He previously held many commercial and non-executive roles in the media and retail sectors.

About British Chambers of Commerce

The British Chambers of Commerce sits at the heart of a unique network of businesses across the UK. Working together, we help firms of all sizes to achieve more. We believe it’s our relationships with others that lead us to achieve goals beyond those we could ever achieve alone. We’re the only organisation that helps British businesses to build relationships on every level. Across our network, we can connect your business locally, nationally and internationally, with other businesses, decision-makers and opportunities. We’re also a respected voice for business. Our opinions are regularly sought by policymakers and parliamentarians and we’ve been helping to shape the UK’s business agenda for more than 150 years. The Chamber network sits at the heart of local business communities in every part of the UK, helping businesses of every size and sector to thrive. We help businesses to connect, succeed and grow.

Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.

Our ‘Keeping the R(edundancy) number down’ webinar is aimed at providing employers with further information on what support is available after the end of the Coronavirus Job Retention Scheme (CJRS), and considering alternatives to redundancies.    

With latest figures suggesting that almost 700,000 employees have been removed from company payrolls since the pandemic began, this webinar seeks to provide businesses with alternative options to redundancies – to preserve the workforce as best as possible, whilst keeping the business sustainable. At a time when many employers feel like redundancies are the only option, this webinar aims to take a more pro-active approach to weather the storm.  

Content / Takeaway

• Brief introduction – problems posed by the Covid-19 pandemic for employers?
• The end of the Furlough Scheme – what it means for businesses?
• The Job Support Scheme – how does it work, how can it help?
• The Job Retention Bonus Scheme – how to apply?
• What alternatives are there to redundancies? What are the pros and cons of these alternatives?

When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call. 

About the Speaker

Dan Chapman, Partner and Head of the Employment Team at Leathes Prior Solicitors

Dan’s expertise lies mostly in acting for employers. He regularly appears as an advocate before the Employment Tribunals nationwide. His client base includes employers of all sizes, including many household names. He has a reputation for providing dynamic, commercial and pro-active advice and, where required, backs that up as a fearless advocate. He has appeared in many high-profile cases throughout his career and is adept at dealing with media scrutiny.

In recent months Dan has worked closely with several clients to offer support and assistance in dealing with the economic impact of the Covid-19 pandemic. In particular, he and his team have focused on providing commercial and pragmatic alternatives to redundancies, thinking ‘outside of the box’ to best assist their diverse client base. 

About Leathes Prior Solicitors

Leathes Prior Solicitors is a leading law firm in East Anglia, offering a full range of legal services to organisations and individuals in Norfolk and beyond. Here at Leathes Prior, we work hard to deliver excellence, always ensuring the needs of our clients are central to every step we take. Our key goal is to ensure that our staff are proud to work for this firm and our clients are proud to instruct us.

We pride ourselves on the personal service that we deliver, ultimately ensuring that instructing lawyers need not be a painful, intimidating or expensive process.