Member Directory

Perhaps you may not have heard of Abellio before; and you may wonder why we have been entrusted to run Greater Anglia – the new franchise for the train services in East Anglia – to deliver improved services. We are part of a wider transport group, Abellio Transport Holdings, who also operate the successful Northern franchise and Merseyrail concession, plus bus services in London and Surrey. We are owned by ‘NS’ in the Netherlands who operate the rail services, stations and facilities on much of the Dutch network so are well placed to bring real improvements to your services. We are delighted that the Department for Transport (DfT) has asked us to operate the franchise until July 2014.

Greater Anglia’s promise to you

We believe that when you travel with us, or think of travelling with us, you should expect high standards of service throughout your journey experience.

As such, Greater Anglia will:

• as a priority provide you with a safe, clean, punctual and reliable train service
• make it easier for you to buy tickets with the introduction of more facilities
• treat you well and fairly when things go wrong
• keep you informed about services, any planned changes and during disruption
• let you know our performance and quality targets in advance, and report each period how we are doing
• listen to you and engage with you more.

What will Greater Anglia do this year?

The DfT has agreed that Greater Anglia will deliver a series of investments to drive real improvements in your services. Some of these improvements will be internal and not so noticeable directly to you; however, we also will deliver a range of much-needed customer service improvements.

Abellio has worked with stakeholders across the area to understand what is required most, and how we can bring these improvements about in such a short space of time.

As a result, over the next 12 months we will be delivering the following improvements:

• introduce SMS text messaging to registered customers to keep you informed of service changes
• roll out over 1600 PDAs to frontline employees to help them provide better information to you
• introduce enhanced customer service training for our employees
• introduce two new Customer Panels to help us shape the timetable
• introduce a new service-quality management system which will measure our performance each period
• introduce improved station information at key locations to help you, including platform markings on busy commuter stations to indicate the location of train doors, and additional customer service desks
• introduction of a further 28 Ticket Vending Machines (TVMs) to stations that need them
• enable you to buy Season Tickets online, saving you time and reducing queues
• introducing mobile ticketing and ticket print-at-home capability
• more revenue protection and security employees, plus two new automatic and manual gatelines
• more cleaning of trains and stations through a programme of deep cleans
• enhanced Delay Repay scheme, with additional measures for periods of sustained poor performance
• more car park spaces at 15 stations and more payment machines plus new facilities for cyclists.

Greater Anglia is the trading name of Abellio Greater Anglia Ltd. Abellio Greater Anglia Ltd is a company registered in England and Wales with company number 06428369.

At Green Light Trust, we talk less about ‘us’ and more about ‘you’

Since launching our charity in 1989, we’ve been on a steadfast mission to positively transform the lives of individuals who may have been disadvantaged, suffered challenges, or been to the depths of despair through mental health or addictive behaviours.

We believe that our woodland environments, and our commitment to nature-inspired initiatives, have been fundamental in enabling hundreds of adults and children to achieve health, hope and happiness.

Our project work includes a vast scope of tailored activities, suitable for wherever you are in your personal journey.

We run bushcraft workshops, extended mental health recovery programmes, wellbeing initiatives, and bespoke training and activities with specific needs in mind.

Our expert staff and support workers know how difficult it can be to engage in something new and unknown. We approach your personal self-development journey at your pace, and remain dedicated to helping you succeed in your life’s goals.

Greenyard Frozen is a worldwide market leader in frozen foods.

We transform freshly harvested vegetables and fruits into food products that are easy to store, conserve and consume.

Our products respond to the needs of modern consumers who want to enjoy healthy and tasty food, with a minimum of preparation time.

We offer our customers – including retailers, food service companies and the food industry in general – a wide range of innovative and high-quality products, excellent service and advanced logistics.

OUTSTANDING TAP INNOVATION & ENGINEERING FOR OVER 50 YEARS.

‘Our team of consultants offers impartial, tailored sustainability advice to help organisations build a greener future. We work closely with you to meet your sustainability goals, in a way which is impactful and achievable for you.

Our key services include:

• Carbon management (carbon footprint accounting and assurance, decarbonisation plans, onsite audits and managing supply chain emissions)
• Environmental training
• Net Zero support for Norfolk businesses via the Carbon Charter’

GRS is the country’s independent supplier of construction materials, from low-carbon recycled aggregates and decorative landscaping products to high-volume bulk aggregates for some of the country’s biggest construction projects.

We also provide end-to-end transport solutions, sourcing the most suitable materials and making efficient use of road, rail, river and sea freight to deliver them as sustainably as possible. We’re a leading provider of waste removal services, offering total solutions for recovery and reuse of unwanted construction, demolition and excavation waste.

GRS employs a dedicated team of 800 people nationwide who together ensure we trade and transport around 20 million tonnes of materials each year. Besides supporting the UK’s biggest infrastructure schemes, we also supply leading builders merchants and garden retailers with a range of decorative gravels, concrete blocks, stone and porcelain paving, pre-mixed asphalt, concrete and mortar, resin-bound surfacing systems, outdoor play surfaces, rock salt and more!

GRS has been named among the fastest growing British firms in the Sunday Times Top Track 250, having featured in the rankings four years running. We hold all relevant ISO certifications and are proud of our accreditations that prove our credentials in areas such as safety and wellbeing, people development and sustainability.

Smith of Honingham was established in 1919 by Herbert Smith, and in 2019 we celebrated 100 years of building in Norfolk and North Suffolk. 

After the First World War the job as a carpenter Herbert Smith had left on the Honingham Estate was no longer available. With a wife and four children to support he decided to start work on his own account. Herbert’s son Bert worked full time for his father in 1922, and George joined them some 10 years later as an apprentice bricklayer.

George’s sons John and Alan joined the company in the 1970s, followed by the fourth generation in the early 2000s.

Since our formation in 1919 the business has grown and today we undertake a broad spectrum of projects from housing developments to public buildings, education and commercial projects.

Meet the Team

Hales group are a highly reputable Consultancy, now with 20+ branches across East Anglia and surrounding Counties. They offer a number of recruitment solutions to meet the needs of our clients whether you are looking for staff or searching for your next career move. Our service is driven by quality and based on trust, honesty and effectiveness.

The Hanse House is the last surviving Hanseatic Warehouse in England. We run this building amongst others in King’s Lynn and the surrounding areas. 

We currently have a wide variety of rooms available to let on a short or long lease basis. Please call us for more information or to arrange a viewing. 01553 775678.

As well as respecting and celebrating the rich heritage of the building, we are working towards providing it with a varied and vibrant future by finding innovative new uses for one of the oldest buildings in town.

At HapiFlow, we believe good business should flow — not fight itself. We help organisations untangle clunky systems, automate repetitive tasks, and design smarter workflows that actually make sense.

Our mission is simple: Fix the right problem, the first time.

Based in Norfolk and supporting ambitious businesses across East Anglia, we blend process improvement with intelligent automation to help you work smarter, move faster, and grow confidently.

We start where most people stop: by looking under the bonnet. Our audits uncover what’s really slowing you down, from spreadsheet sprawl to “we’ve always done it that way” syndrome. Then we rebuild workflows with clarity, automation, and a touch of AI so your team can focus on what matters most.

We’re not here to drown you in dashboards or push the latest software trend. We’re here to create systems that think for themselves — efficient, adaptable, and built around how your business truly works

Because when everything flows, so does innovation

Connect with us to discover how HapiFlow can help your business run smoother, sharper, and a little bit happier.