Why Most HR Fails (And How To Fix It) with Gemma Crane

HR should be about people—but too often, it’s just about policies, compliance, and ticking boxes.

In this episode of MarketPulse: Pros and Pioneers, we’re joined by Gemma Crane, the founder of Mindset HR, who’s on a mission to fix broken HR systems and make the workplace a better, more productive place for employees and business owners alike.

Gemma has seen it all—toxic workplaces, disengaged employees, and leaders obsessed with KPIs over people. She explains why traditional HR is failing, how businesses can fix it, and why happy employees = higher profits.

You’ll also hear Gemma’s unexpected journey, from dancing in Turkey to leading HR teams in corporate retail, and why she finally left the rigid, outdated world of corporate HR to launch a new approach—one that’s proactive, human, and actually works.

If you’re a business owner, HR leader, or manager, this episode will challenge everything you thought you knew about HR—and show you a better way forward.