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Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Google Analytics) Mark Ellaway, Bigfork Ltd will be your host. You will learn: In this session, hear Mark Ellaway of Bigfork Ltd on his top tips for how to use Google Analytics to measure, monitor and track the efficiency of your online campaigns and get the best results in your marketing efforts. Google Analytics not only lets you measure sales and conversions, but also gives you fresh insights into how visitors use your site, how they arrived on your site and how you can keep them coming back. “Excellent presenter and extremely useful information – very worthwhile.” –Jemma Smith,Meltemi Ltd. About Mark:

Mark Ellaway is the director at Norwich based digital marketing agency, Bigfork. Mark has been working in digital marketing for over 12 years and his expertise includes website design and online marketing campaigns.

Follow Bigfork: @bigforkltd Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Please arrive 15 minutes before the session starts at 12.30pm.

Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Google Adwords)Matt Brown, One Vision will be your host. You will learn:

A high Google ranking is essential for many businesses and Google AdWords Pay-Per-Click (PPC) advertising is the closest thing to being able to guarantee a page 1 ranking on Google. Matt Brown from One Vision will explain Google Adwords, including practical tips on account set-up, keywords and optimising campaigns.

About Matt:

Matt is a co-founder and director of One Vision Ltd. Seasoned with over 25 years front-line sales and marketing experience, both in the creative industry and on the client side. He works with clients to build their businesses by bringing clarity to their marketing and getting the maximum return from their marketing budget.

Follow One Vision:@1visionltd Supported by: This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series. Bookings for this event are now closed. For last minute bookings please email [email protected]

Please arrive 15 minutes before the session starts at 8.30am.

Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Creative Marketing) Carole Osborne, Osbornenash will be your host. You will learn: In this session, Carole Osborne of Osbornenash will give you her top tips on how to be innovative and push your marketing that bit further.How can you be creative with your marketing while remaining consistent to transmit the right message to your customers? Sometimes there is a need to think differently; to adapt your current marketing strategy or to have a complete re think…This session will cover the thinking, tools and processes that can help shape an effective creative marketing plan. “I enjoyed the workshop aspect. Brilliant presentation and presenter and a good use of case studies.” – Lucy Wright, First Eastern Counties Buses Ltd. “It was great hearing from someone who puts these techniques into action everyday” -Sammy Willetts,Learning Resources Ltd. About Carole: Carole has worked in the communications industry for over 18 years, starting her career as a YT Placement in production and working her way up until she headed up her own department at a leading regional advertising agency. During that time she has delivered strategic planning, offline and online marketing solutions and project management for a range of regional and national clients including NORCAS, Barclays, Aviva, and Josef Seibel Shoes. In addition Carole is also a qualified fundraiser. Follow Osbornenash:@osbornenash Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.nash will give you her top tips on how to be innovative and push your marketing that bit further.

Bookings for this session are now closed. For availablity please call 01603 625977.

e-zCert is the way forward as far as export documentation is concerned and now that the system has been upgraded again, it’s never been easier.

Rather than having to post your documents to us or physically visiting our office, you can apply for your documents online!

This half day workshop will physically show you how to apply for your documents.

A laptop will be set up and the trainer will go through the process of applying for online documents step by step. All the main aspects will be covered including how to add and remove users.

Applications that will be looked at are:

• EC Certificates of Origin
• Arab Certificates of Origin
• EUR1’s
• ATR’s
• Uploaded Documents

Hints and tips will be provided, showing how to speed up the application process!

Date: Thursday 3 July 2014Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.30am – 12.30pmPrice: Members £24+VAT, Non Members £30+VAT

Please Note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

Please arrive 15 minutes before the session starts at 08.30am. Venue: Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Growing Your Business) James West, New Anglia Growth Hub will be your host.

You will learn:

Want to grow your business but not sure how? See an opportunity but can’t exploit it? Hit a barrier you can’t overcome? Growth Hub Adviser, James West, will help you think differently about the potential; finding practical ways to create growth, side-step common hurdles and take advantage of support.

About James:

James is Norwich’s Business Growth Adviser for the New Anglia Growth Hub, helping businesses benefit from support and advice to help them grow. He has a wealth of commercial experience in a true variety of Norfolk businesses; as a strategic manager, adviser and the one delivering the growth! He is a Chartered Manager, CIM marketer and gained a MBA researching the factors which affect Norfolk SME growth. Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series.

Venue Norfolk Chamber of Commerce and Industry 9 Norwich Business Park Whiting Road Norwich Norfolk NR4 6DJ

The seminar will benefit exporters/importers with accurate documentation and greater understanding of the Rules of Origin and preferences available to buyers.

The seminar highlights the company’s and the individual’s legal responsibilities when declaring cargo to HM Revenue and Customs and explains complicated procedures, which may save companies time and money when exporting/importing cargo.

By the end of the course the delegates will be able to:

• Have an understanding of the role of HMRC, rules of origin and Intra EC Trade
• Have an understanding of customs procedures and the UK trade tariff
• Have an understanding of the different duties payable and how to calculate them

Date: Thursday 11 September2014Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.00am – 12.30pmPrice:Members £112+VAT, Non Members £140+VAT

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade

Please Note- members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy- 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Building Rapport with Clients) Ermine Amies, Sandler Training will be your host. You will learn: In this session, Ermine Amies of Sandler Training will look at top tips for building relationships and rapport with clients from the moment you meet them.Rapport isn’t just about matching and mirroring, it’s about really understanding your clients to build great rapport and win more business. About Ermine: Ermine Amies assists businesses in Norfolk to sort out critical issues in sales and business development. She is a Growth Accelerator Coach and Trainer working with management teams and entrepreneurs who are experiencing unpredictable sales, long sales cycles or not winning as much business as they think they should. Follow Ermine: @Sandler_Ermine Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Bookings for this Chamber Session are now closed. For availability, please email details to [email protected]