Chamber Training: Be Better at Putting the Customer First

Bookings for this event have now closed. For availability please email [email protected] or call 01603 625977.

Please arrive 15 minutes before the session starts at 08.30am.

Venue: Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ

In this session (Be Better at Putting the Customer First)Keith Stapleton and Adrian Hawes, Select Planningwill be your hosts.

You will learn:

• Understanding what customers really want
• Understand what customer service is
• What is good and bad service
• How circumstances impact satisfaction
• How to make sure your actions add value to your customers
• Why things can go wrong
• Using customer insight to identify opportunities
• How to address situations
• How to make sure great service doesn’t happen by accident or by just working harder
• Counting the cost of getting it wrong
• Planning with the customer at the heart of what you do

About Keith & Adrian: With over 20 years of experience as resource planners, business change consultants and customer service champions,Keith and Adrianare amongst the leading business strategy consultants in the United Kingdom. Specialising in identifying a company’s resourcing weak points and turning them into its main strengths.

Select Planninghas worked with Banks, Utilities, Emergency Services, Roadside Rescue, IT help desks, Insurance Claims and Sales, Scientific Research and High-street & Online Retailers enablingKeith & Adrianto build up an extensive range of expertise and knowledge as well as an understanding of what makes resource planning successful and of benefit to any business.

Central to successes are their beliefs that trust, communication and confidence are essential parts of resource planning along with the development of the people who work within the operation and have to use planning every day.

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