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Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better with Engaging Content) Richard Willner, Further will be your host. You will learn: In this Session, Richard will be looking at the things companies should consider for their brand and what they need to think about when producing and delivering their digital content: from what to put on their own website, their social media channels and when working with prospective partners. About Richard: Richard is Head of Content at Further Online Marketing, managing content output of the agency and straddling strategy and delivery. Richard worked in journalism for nearly 20 years and was Head of Sport at the Eastern Daily Press and Norwich Evening News before moving into digital roles within the Archant Media group, including Social Media Manager for the Anglia region. Follow Richard:@richywill Connect with Richard:LinkedIn Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series.

Bookings for this Session have now closed.For the opportunity to book, please phone 01603 729708.

This one day seminar looks at the whole export function. It provides a perfect introduction for new staff, is ideal as a revision exercise for staff who may be a little “rusty” and need to get up to date, and as an overview for supervisors and management who have to understand what their staff are doing.

By the end of the course the delegates will be able to:

• Prepare an export quotation
• Organise the export office
• Understand export order processing and an overview of export documentation and terms of sale

Date: Wednesday 9 March2016Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.00am – 4.30pmPrice: Members £208+VAT, Non Members £260+VAT

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade

Please Note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

Your company’s success in the field of exporting hinges upon the practical knowledge and expertise of the staff involved and the confidence and competence with which they deal with customers, freight forwarders, banks and carriers.

This full day accredited course creates confidence and proficiency through clarifying and educating on any export documentation.

By the end of the course the delegates will be able to:

• Produce export documentation
• Identify sources of international information and assistance
• Identify modes of transport and their relative advantages and disadvantages

Date: Wednesday 10 September 2014Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.00am – 4.30pmPrice: Members £192+VAT, Non Members £240+VAT

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade

Please Note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

As international trade becomes increasingly more complex, universally used rules are essential to avoid misunderstandings and costly disputes. Regularly incorporated into sales contracts worldwide, Incoterms® rules define, in a set of three-letter trade terms, the risks and responsibilities of buyers and sellers in an international sales contract. This course looks at the rules from a practical point of view and explains all the costs, delivery and risk implications and where to go for more help and information.

By the end of this one day accredited course, delegates will be able to:

Understand whyIncoterms® were created and their purpose Understand the definitions of theIncoterms® 2010 rules Identify the parties involved inIncoterms®, their roles and responsibilities Understand the benefits ofIncoterms® Identify where to go for help and information onIncoterms®

Date:Wednesday 8 October 2014Venue: 9 Norwich Business Park, Whiting Road, Norwich NR4 6DJTime: 9.00am – 4.30pmPrice: Members £192+VAT, Non Members £240+VAT

One of the ‘core 10’ courses accredited by the British Chambers of Commerce (BCC). Candidates achieving Pass or Merit in the course will receive a certificate. Those who pass 6 individual courses will achieve a nationally recognised Foundation Award in International Trade

Please Note – members will receive an invoice in the usual way. Non Members must pay in advance and will receive a receipted invoice by return.

Cancellation Policy – 15% of fee payable if delegates cancel more than 7 days in advance, if less than 7 days full fee payable

Please arrive 15 minutes before the session starts at 8.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Building Relationships)Carol Wilkinson, Consult East will be your host. You will learn: In this Session, Carol will give a practical look at essential relationship building: as well as a refresher of key communication skills.She will refresh, review and add practical skills needed to your tool box in order build even better relationships at work. “Well managed and thought provoking content that allows you to build your skills and practices in a safe environment.” –Matt Bone,Gardline Marine Sciences. “The best thing about this training was that it was active. Participants were all fully involved in the learning process.” –Richard Shepherdson,Norfolk Workplace Mediation. About Carol: Carol Wilkinson is a highly regarded coach, trainer and facilitator with a wealth of experience across the public, private and voluntary sectors. Carol has a successful track record in workplace dispute resolution that spans over 25 years. This has included coaching and mentoring of individuals and managers, helping them to develop the confidence, skills and strategies for the successful resolution of conflict. As a coach, she is committed to helping people to maximise their own potential and develop new ways of thinking and approaching situations. Carol has been described as ‘inspirational’, ‘engaging’ and ‘supportive, yet challenging.’ Carol is also an accredited mediator and member of the ACAS panel of arbitrators and mediators. Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Bookings for this Chamber Session are now closed.

If you would like to attend please phone 01603 729 705 Please arrive 15 minutes before the session starts at 12.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Facebook) Holly Stibbon, 101Smart will be your host. You will learn: In this Session, hear Holly Stibbon of 101Smart with her top tips for how Facebook can be a great way to build awareness, promote your products and services, increase sales, launch new products, promote events and more. You will learn how to target specific groups of people and create messages that will attract and retain attention. You will come away with some top tips and ideas that you can put into action straightaway. “This was a very well organised and expertly presented session. It was very handy to have this bitesize seminar delivered all before I got to my desk. A good start to the day.” – Kath Jones, ThePennoyer Centre. “Holly was fantastic. She was clear and very informative. Nice meet and greet as well. I liked that the session was in the afternoon.” –Abbie Millard, Green Duck About Holly: Holly has worked in the online marketing industry since 1998 and is currently a Director of Website Design & Email Marketing company 101Smart. She is responsible for developing and delivering strategies for sales and business management as well as customer service and project management. Smart Messenger, 101’s email marketing facility was introduced in 2003 and is used by hundreds of businesses in Norfolk and across the UK. Holly has been advising and assisting businesses with the planning and implementation of their online marketing strategies for the past fifteen years. She is focused, thinks quickly on her feet and her results speak for themselves. Follow Holly:@hollystibbon Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Please arrive 15 minutes before the session starts at 12.30am. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at IT Security) David Higgins, 4ITSec will be your host. You will learn: In this session, hear David Higgins’ of 4ITSec top tips to safeguard your business and ensure your staff are informed to ensure they are responsible with IT. The cost of not having the appropriate measurements can be detrimental to your business success. Be informed and safeguard your business and staff. David will cover:

• Availability, Integrity & Confidentiality of data
• Security Policy documents & staff awareness
• Separation of duties, Least Privilege & Need-to-Know
• Access to system & access to data
• Identification & Authentication of users
• Backup & Security of data
• Security of data “at rest” and “in transit”
• Intrusion Prevention & Detection
• Penetration & Vulnerability Testing

Supported by:

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.

Bookings for this session have now closed. For the opportunity to book, please phone 01603 729708.

Please arrive 15 minutes before the session starts at 12.30pm. Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Talent Spotting) Chris Batten, Pro-Select will be your host. You will learn:

Business development ultimately comes down to the people you have working in and on your business. Everyone knows this but how do you get it right? Chris Batten of Pro-Select will be speaking on the attraction, development and retention of the right talent for your business working to a tried and tested strategy.

About Chris:

Pro-Select is a specialist search & selection business who are committed to changing the way businesses search out attract and nurture true talent at every level in their organisation. Chris Batten is the architect of the system which is based on his own strategy successfully tested during his tenure as CEO for businesses in the UK and US. In recent years he has helped one international and two national search businesses adopt systems allowing them to take full advantage of true selection based on cognitive, emotional and motivational fit.

Supported by: Pro-Select

This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.