Please arrive 15 minutes before the session starts at 8.30am.Venue:Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ In this session (Be Better at Presentation Skills) Su Ingle, Su Ingle Media will be your host.You will learn: Want to speak in front of groups with confidence? Su Ingle of Su Ingle Media will guide you through how to overcome nerves, express yourself effectively and engage your audience. About Su: Su presented the BBC science series “Tomorrow’s World” and the BBC World Service radio series “Science in Action.” She has directed and produced several television programmes for the BBC, Anglia TV, TV New Zealand, and Survival Anglia. Since then she has built up a great deal of experience in media, presentation, crisis management and issues training with a wide variety of organisations, from local health authorities to agricultural and pharmaceutical companies. She has worked worldwide with many prestigious clients in multinational companies. Follow Su:@suingle23 Supported by:
This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on tothreesessions per series.
Please arrive 15 minutes before the session starts at 12.30pm. Please note the date of this session has been moved from Thursday 23 March to Thursday 9 March.
In this session (Be Better Online) James Thomas, Attract and Convertwill be your host.
You will learn:
Some top tips to help your business be better at Online for the year commencing 2017. Learn how to attract potential business to your website and convert them into customers.
3 top tips you’ll walk away with:
How to create an online strategy
How to measure the results of your online strategy
Auditing your current online performance
About James:
James is the Managing Director of Attract and Convert. We help small businesses attract and convert more of their target customers.
The EU’s Carbon Border Adjustment Mechanism (CBAM) continues to develop, creating new compliance requirements for UK businesses. This session will cover the latest policy updates, reporting obligations, and their impact on exporters – particularly those in carbon-intensive sectors. Whether you’re supplying EU importers directly or through UK supply chains, staying on top of EU CBAM is essential.
Speakers: Mitch Perks, Deputy Director of Trade Services, British Chambers of Commerce Emmanuel, Head of Training and Consultancy, ChamberCustoms Valeria Vigilante, Europe, East Asia, and Digital Trade Lead, Business and Trade William Bain, Head of Trade Policy, British Chambers of Commerce
Special procedures such as customs warehousing and inward processing can deliver significant savings – but they are often underused. This session will explore how these procedures work in practice, what compliance involves, and how UK businesses can reduce duty liability while improving trade efficiency. Case studies and expert guidance will show how to unlock the benefits.
Speakers: Mitch Perks, Deputy Director of Trade Services, British Chambers of Commerce Emmanuel Gianquitto, Head of Training and Consultancy, ChamberCustoms Marika Majewska, Customs Development Executive, ChamberCustoms
With multiple substantial US tariff changes this year – from the removal of the de minimis exemption to amended steel and aluminium duties – the tariff landscape is more uncertain than ever. This session will guide UK exporters through classification and origin essentials, explain the documentation required, and highlight recent developments affecting trade. Through real-world examples and expert insight, we’ll help you manage risk and simplify export operations to the US.
Speakers: Emmanuel, Head of Consultancy and Training, ChamberCustoms Paul Wrighting, Documentation Trade Training & Compliance Manager, British Chambers of Commerce Brian Staples, President, Trade Facilitation Services William Bain, Head of Trade Policy, British Chambers of Commerce
This practical session goes beyond theory, drawing on ChamberCustom’s first-hand experience of supporting businesses through customs audits. We’ll share lessons learned from the field, explain what auditors focus on, and show how businesses can spot and fix compliance gaps before they become issues.
By the end of the session, you will have a clearer understanding of how to conduct effective internal reviews, how to avoid the common pitfalls we see during audits, and how to embed a culture of compliance across your organisation. The session is ideal for businesses that want to reduce risk, strengthen their customs processes, and feel fully prepared when the auditors arrive.
Speakers: Marika Majewska, Customs Development Executive, ChamberCustoms Mitch Perks, Deputy Director of Trade Services, British Chambers of Commerce Emmanuel Gianquitto, Head of Consultancy and Training, ChamberCustoms
Please arrive 15 minutes before the session starts at 08:30am.
Venue: Norfolk Chamber of Commerce, 9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ
In this session (Be Better at Solving Business Problems) Steve Palmer and Sarah Jones, WLP will be your hosts.
You will learn:
Identifying the problem is often part of the solution. Sarah Jones and Steve Palmer, WLP will equip you with the tools to identify the true cause of any business problem and how to implement sustainable solutions.
About Steve:
Steve is an experienced Operations and Technical Manager/Director, a professional process engineer (BSc.(Eng) 1st Honours), and a Six Sigma Master Black Belt, with twenty years experience. He is also a Member of the Institute of Operations Management. His key skills include business and service improvement (using Six Sigma and lean methodologies), project management, complex problem solving, health, safety, and environmental management including IPPC, with experience in both blue chip and SME companies.
About Sarah:
Sarah is an experienced business improvement specialist and certified Lean Six Sigma Black Belt with a proven background in business transformation and change management. She focuses on customer need and a desire to drive business and service improvement.Having spent the early part of her career working in recruitment and retail buying, Sarah began to forge her place within the financial services industry, spending 10 years within banking and latterly, insurance. A focus on change management gave her the opportunity to gain extensive experience across multiple functions within the sector including sales, service and support.
This session forms part of The Chamber Sessions. The Chamber Sessions are open to Chamber Members only. They are free to attend but booking is required. Places limited to one per company per session and each company will have an opportunity to book on to three sessions per series.
Bookings for this session are now closed. For availablilty please email [email protected]
Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.
In unprecedented times, the importance of community, be it in the physical world or online, has never been more important. With increasing numbers of consumers now scrolling through their social media more, and using social media and online channels to choose where they shop. It’s vital that brands deliver a positive experience and engage with their customers online, and take the opportunity to develop that relationship with their customers.
This session explores how you can build relationships and start conversations with your customers to develop an active and engaged social media community within both the B2B and B2C industries. This in turn will help you to turn your social media followers into customers and keep them interested and invested in your brand, product or service.
Building your social media presence and community will strengthen your brand, build trust with customers and help you to continue to do business even through these turbulent times. This session will inspire you to harness the power of social media and arm you with tips and tricks to executive more effective, engaging and successful social media strategies by focusing on your customers and building your online community.
Content / Takeaway
The value of a social media community
How you can use social media to deliver a positive experience and engage with your customers online
Understanding your customers wants and needs and how to build these insights into your social media content and activity
How to use the content on social media to start conversations and build a relationship with your customers
Overview of how to measure your social media progress and keep track of your goals
Tips, tricks and handy tools you can use to manage your social media
Examples and case studies of effective campaigns on Facebook, Twitter, and LinkedIn
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
About the Speaker
Simon Badman, Partner & Social Media Trainer at SocialB
It’s great to be part of the SocialB family as a Partner and Trainer. When I came on board in 2012, there were a lot less of us, but its been an amazing journey, training and working with some incredibly well-known brands along the way. My background has been a mixture of marketing, digital, and training, spanning well over 25 years. As well as qualifications in adult teaching and online education I’ve also got qualifications in Google Adwords.
At SocialB, I create and deliver a range of training including open courses, in-house and bespoke training, as well as conference talks and workshops. I have worked closely with several of our long-term training partnerships including the Royal Yachting Association, OBN Life Sciences, and Jarrold Training.
At SocialB, I live for that “Aha” moment, when one of our training clients not only grasps what they’ve discovered on our courses but feels confident to apply and implement it.
Outside of work, I’m involved in several local and community projects, including overseeing a business network. I love playing sport and playing the guitar, usually not together though.
About SocialB
SocialB is an international award-winning digital marketing and social media experts and we deliver exceptional results for forward-thinking businesses. Since 2008 we’ve successfully achieved online visibility and growth for our clients using a core set of marketing channels, whilst upskilling and training individuals and companies across the globe. We work across a broad sector of industries; from small niche brands, public sector organisations to large global brands. Regardless of the industry or business size, we ensure needs are met. This includes SME and local businesses. We are passionate about online marketing and social media, and this is demonstrated in our everyday work with our clients. The SocialB team are committee members of the Social Media Council, the Direct Marketing Association and are also certified Google Partners. The team is regularly called upon for industry insights and comment by the media including CNBC, The Guardian, BBC News and Bloomberg as well as blogging for Microsoft.
Venue Norfolk Chamber of Commerce and Industry 9 Norwich Business Park Whiting Road Norwich Norfolk NR4 6DJ
So many businesses drift into export without any clearly defined strategy, and often without any planning at all. This full day seminar is designed to help Managers examine their organisation and how exporting can form an integral and profitable part of their business.
Join us as we launch our brand-new ‘recovery programme’ virtual events which support businesses to restart, rebuild and renew.
Was it that great before?
Our biggest challenge has not been technology but juggling childcare, new routines, home-schooling, motivation (self and others), changing workloads and priorities.
The Coronavirus kick-started a change – the World’s largest workplace experience in history.
Was it that good before? What are we holding onto? Is there a real opportunity to move forward?
Barriers we pushed through;
Technophobes – simply packed up laptops and went home to work and managed to navigate technology to do so.
Not trusting staff to work from home – managers had to adapt their thinking and approach to managing and motivating remote teams.
Resistance to change – we had to change how we communicate, make decisions, motivate, engage and deliver services.
Engagement and inclusivity – our minds are free to think about the job and keeping our people visible at work and home.
Content / Takeaway
Understanding the correlation between motivated employees and business results
How to motivate your staff in uncertain and ever-changing times
Tips and techniques in motivating remote teams
When you register for your place, you will be sent a calendar invitation as confirmation of your place. The invite will include a unique link from Zoom for you to join the video call.
About the Speaker
Lisa Collen, Director of People & Workplaces, Flagship Group
Creating a great place to work and enabling great people to do great things has a positive impact on the business, team and individual performance.
Lisa believes the key to sustainable business success is through Great Leadership and Great People.
Lisa joined the Flagship Group in 2013 and has recently been leading the Group’s approach to the Coronavirus situation. Her day to day directorate covers HR, Learning & Development, Equality, Diversity & Inclusion and Workplace Facilities.
About Flagship Group
Flagship is a not for profit Housing Association, providing over 31,000 homes for affordable and market rent and sale across the East of England. They maintain its housing stock and support the communities they’re part of. They do this through its housing arms Flagship Homes, Victory Housing Trust, Suffolk Housing, its repairs and maintenance specialists, RFT Services, and their gas and boiler specialists, Gasway.
Flagship Group employees are highly engaged and committed – they know this because they have told them and the Flagship Group was awarded Platinum Accreditation as a Best Employer, Eastern Region.
Discover how UK businesses can maximise the benefits of Free Trade Agreements, with a spotlight on the CPTPP and the principles of cumulation. Using real-world examples, we’ll explain how rules of origin apply and what traders must do to qualify for preferential tariffs. This session is ideal for exporters seeking to unlock new opportunities in global markets.
Speakers: Emmanuel Gianquitto, Head of Consultancy and Training, ChamberCustoms Paul Wrighting, Documentation Trade Training & Compliance Manager, British Chambers of Commerce Olivia Herford, CPTPP Utilisation Lead, Department for Business and Trade William Bain, Head of Trade Policy, British Chambers of Commerce
Join the Norfolk Chambers for a backstage tour of SaxonAir and find out how they are making the future of air travel electric and sustainable. You’ll have the chance to see behind the scenes at the aircraft SaxonAir use on their charter flights and learn about the logistics of offshore working, as well as how they are working on their green credentials. There is limited capacity on this event so book quickly to avoid disappointment!
Agenda
09:00 – 09:30 Refreshments and Networking
09:30 – 10:00 Facility Tour
10:00 – 11:00 Offshore experience & Electric Aircraft/Hanger Tour