MAD-HR receives Feefo’s coveted Platinum Trusted Service Award for 4th Consecutive Year
MAD-HR is proud to announce that it has received the Feefo Platinum Trusted Service Award for the fourth year running, an exclusive seal of excellence reserved for businesses that consistently deliver world-class customer experiences.
This latest recognition builds on the company’s success in 2025, when it was also recognised by Feefo for exceptional service, reinforcing its reputation for delivering outstanding HR and L&D solutions to its clients throughout East Anglia.
The Platinum award is a mark of enduring quality. To reach this level and hold this position for four years in 2026, MAD-HR has demonstrated a seven-year streak of excellence, consistently earning a Feefo service rating of 4.5 or higher from at least 50 verified reviews annually.
Feefo established the Trusted Service Awards in 2014 to highlight brands that lead with transparency. Because these awards are based purely on the analysis of verified reviews from real customers, they remain the most authentic reflection of a business’s commitment to service.
As we move further into 2026, the business landscape has shifted. Despite ongoing financial pressures, certainty has emerged as the key driver for organisations. In a world of AI-led solutions and digital overload, businesses are choosing partners that offer proven expertise alongside a consistently personal, human approach. This award celebrates brands like MAD-HR that have moved beyond “customer satisfaction” to build deep-rooted customer advocacy, making excellence a permanent part of their business DNA.
Carole Burman, Managing Director at MAD-HR said:
To receive the Platinum Trusted Service Award for the fourth-year running, following last year’s recognition for Exceptional Service, is something we are incredibly proud of. It reflects the consistency, care and integrity our team brings to every client relationship. As we move forward into 2026, we remain committed to delivering a service rooted in care, trust and real human connection that has become our hallmark.”
Tony Wheble, CEO at Feefo, congratulated the winners:
“It is a privilege to celebrate companies like MAD-HR that remain steadfast in their commitment to customer success. This award is a testament to their ability to turn genuine feedback into meaningful action. By consistently exceeding expectations, MAD-HR isn’t just winning an award; they are building the long-term trust that defines the most successful brands of the future. We are proud to recognise their dedication to the people they serve.
About Feefo
Feefo is the world’s largest purchaser-verified feedback and insights platform. We work with over 6,500 brands and help millions of customers buy with confidence every day.
Feefo’s suite of tools, combined with our technical solutions expertise, enables our clients to gain a deeper understanding of customer sentiment, behaviour and intent, empowering them with insights to make better business decisions and improve their return on investment.
Brands that care about authenticity, accuracy and integrity work with Feefo to build a long-term relationship with their genuine customers.
Please visit: www.feefo.com
About MAD-HR
MAD-HR supports organisations throughout East Anglia in building confident leaders, engaged teams, and great workplace cultures. Known for its straight-talking, values-driven style, MAD-HR partners closely with clients to deliver practical HR solutions, leadership development and learning programmes that make a genuine difference to people and performance.
Please visit: www.mad-hr.co.uk