5 tips when selecting a business phone system

Written by on 30 December 2025.

Choosing a business phone system can feel deceptively simple… right up until costs creep in, call quality drops, and everyone starts blaming “the phones”.

You’re not alone. Many SMEs pick a system that works for now, only to outgrow it fast, or discover it doesn’t quite play nicely with remote working, mobiles, or reality.

In this article, we share five practical tips to help you choose a business phone system that actually fits your business, covering things like:

✅ What to look for beyond price
✅ Common mistakes businesses make
✅ How to future-proof your setup without overcomplicating it