Norwich-based outsource call centre business OpenContact is taking over the skyline of London after partnering with another iconic tall building, 20 Fenchurch Street aka “The Walkie Talkie”, to provide telephone booking services for the restaurants in the Sky Garden at the top of the 38-storey skyscraper. This follows an ongoing partnership with The Shard, Europe’s tallest building, which began in 2012 when OpenContact was appointed to handle the telephone bookings for their viewing galleries – The View from the Shard.
OpenContact’s Managing Director, Fiona Temple said “I am very proud of our associations with these buildings in London. As prestigious London attractions they demand extremely high levels of customer service, and this is something that the team at OpenContact have been delivering for all of our clients for the last 15 years. We now have a very strong foothold in the visitor attraction market, and plan to grow further based on our experience.”
OpenContact are also enjoying further growth thanks to their long term partnership with the UK’s number one forest adventure company Go Ape, for whom they have been providing call centre services for over 11 years. Go Ape’s owners, Adventure Forest Limited have just launched a new business in Glasgow: Air Space, Europe’s largest indoor trampoline park, and OpenContact are again providing the telephone booking services.
Needless to say, vertigo is not an ideal condition to suffer from for the OpenContact team, as they get to visit all of their client’s locations as part of the training programme, to ensure they can talk knowledgeably and enthusiastically about the experiences with customers.
The team has grown by over 15 people in the last 8 months, and currently employs 58 in total, with aims to grow this further in 2016. Sales have also grown by 25% year on year. Fiona Temple says “This growth, through existing clients and new client acquisitions, means that not only can we create additional employment in Norwich, but also invest in the business in terms of technology, infrastructure and training. All of which adds to the continuing growth and strengthening of the local economy.”