Integro Languages, a highly successful Norfolk based language services company is expanding within a fast-paced, detail oriented market: insurance translations. Having secured contracts with leading insurance providers both domestically and internationally, Integro has seen an explosion in multilingual insurance claims. This is a promising market that Integro has been operating in for a long time, and where they have seen phenomenal growth in the last year.
It makes sense. With the cost of international travel falling, an insured person may often find themselves in a medical emergency abroad, and their policy is in one language while their supporting claim documents are in another. That’s where Integro comes in, with a rapid response service that makes medical translators available 24 hours a day, and an approach that is completely tailored to the needs of insurance claims handlers. As part of their expansion, Integro’s case management team is split between offices right here in Norfolk and abroad in both New Zealand and Australia. With translators also located across the globe, it’s always translation time somewhere.
Aetna Global Benefits, a valued client of Integro’s, has said, “Thanks to Integro’s services, we can communicate in any language and act promptly with confidence globally; thereby meeting our prime objective to provide a high level of service to all our clients, 24 hours a day.”
Covering such a huge range of languages, and meeting these kind of challenges is never easy, but Integro takes it in stride. With an expanding division, you need an expanding team. With a number of new hires under their wing, Integro’s claims assistance service has never been faster or more efficient. Read more about Integro’s Insurance Translation Division here.
Managing Director, Tom Bool, commented, “We made a strategic decision to rethink our processes and to really focus on the insurance industry and I’m delighted to see a massive increase in this aspect of our business as a result. I think it’s down to our clients. We’ve built great relationships with them and their endorsements and support really help our business to continually serve them better, and grow.”