Caseworker Hours: Monday to Friday Full time Locations: Based in Norwich or Kings Lynn but travel across Norfolk is required. Car and driving licence essential reimbursed at 0.45p per mile Salary: £24,977 per annum Annual Leave: 20 days plus bank holidays Pension: 4.5% contribution Norfolk Citizens Advice is working with the Probation Service and is seeking a dedicated Caseworker to join our team. Are you a compassionate individual who wants to help make a positive difference in people’s lives? We invite talented individuals who share our visions and values to apply for this rewarding opportunity. Role Overview: As a Caseworker, your primary purpose is to empower clients by providing comprehensive guidance in managing their financial well-being. You will enhance the financial stability and independence of the clients you serve by offering practical advice, resources, and emotional support. Responsibilities:
- Conduct benefits checks and offer advice on benefit application processes.
- Provide financial guidance on money advice including welfare, debt, and tax-related matters.
- Engage in discussions about effective debt management strategies and refer clients to relevant specialist resources when necessary.
- Coach clients on banking processes and online tools, assisting in setting up Universal Credit on clients’ phones, and addressing any challenges.
- Identify additional client needs, such as disability or dependent support, and guide them to access services like PIP and Carer’s Allowance.
- Assist clients in tracking income and expenses, and help them plan for expenditures and debt repayments.
- Collaborate with specialist partner organizations/projects to develop and deliver debt management and repayment plans.
- Facilitate referrals to support programs for addressing cost-of-living crises.
- Assist clients in obtaining necessary identification and setting up bank accounts as needed.
- Represent clients in Welfare Benefit appeals tribunals.
- Facilitate in pursuing Debt Relief Orders using partner organizations and projects
- Facilitate in pursuing Breathing Space for clients in financial distress using partner organizations and projects.
Satisfactory clearance of an Enhanced Disclosure and Barring Service check (DBS) and the Probation Service vetting process is required. Essential Skills: Good time management skills. Strong IT skills. Access to a car and a valid driving license is essential. Good telephone manner. We are a strong supporter of equality, diversity and inclusive practices. The closing date for applications will be the end of business on Friday 6th October 2023. (We reserve the right to close this early should we need to) Please APPLY HERE