Festive period opening times
Please take a look at our opening times over the Christmas and New Year’s period.
Please take a look at our opening times over the Christmas and New Year’s period.
The A47 Alliance successfully made the case for vital improvements to the A47 at a Parliamentary Drop-In event on the 12th March, where members engaged with the Minister for the Future of Roads, Lilian Greenwood MP, on the urgent need to dual the A47 and establish a stronger East-West Strategic Route for the East of England.
The event, sponsored by Jess Asato MP, brought together key representatives from Norfolk County Council, Norfolk Chambers of Commerce, Transport East, the Road Haulage Association, and Peel Ports. MPs and their representatives from across the A47 route attended and agreed to continue conversations with the Minister on this crucial infrastructure campaign. The A47 is a vital transport artery connecting the Midlands and the North to Norfolk and the wider East Anglia region. However, decades of underinvestment have left 53% of the route as single carriageway, creating severe congestion, unreliable journey times, and significant safety concerns. 90% of fatal accidents on the A47 in the past five years have occurred on single-carriageway sections and is estimated to be costing the UK economy an estimated £25 million annually.
For Norfolk-based businesses, these deficiencies directly impact freight, delivery services, and commuter times, restricting economic growth and limiting investment opportunities. The A47 Alliance is campaigning to change this by securing long-overdue upgrades to the route.
During the event, Lilian Greenwood MP recognised the A47’s strategic importance to the region’s economy and the need for infrastructure improvements. She commended the Alliance for its “spirited campaigning” and assured attendees that the “A47 would not be forgotten” in upcoming decisions on transport investment.
Jonathan Cage, President of the Norfolk Chambers of Commerce, said, “As President of the Norfolk Chambers and a business leader whose company has been involved in numerous development projects along the A47, I fully recognise the urgent need for its improvement.
“Enhancing this key route would not only boost driver safety and reduce travel times but also create opportunities for businesses to expand, attract investment, and deliver a strong return on infrastructure spending. Better connectivity would unlock stalled developments in Norwich, Great Yarmouth, and King’s Lynn while providing a faster, more efficient link to new markets in the Midlands and the North.
“Upgrading the A47 would help alleviate pressure on the A14 and the wider Cambridge area, offering greater resilience and a viable alternative for businesses and individuals looking to establish themselves in the East of England.
“I am very pleased that the Parliamentary reception went well and that the Minister listened and took onboard our requests. Whilst funding assurances were not given at the event, it is obvious that our campaign message went down well and that the A47 will not be forgotten. The A47 Alliance and key stakeholders presented a strong campaign by coming together in a truly collaborative manner.”
Councillor Graham Plant, Chairperson of the A47 Alliance, added, “I am pleased that the Minister attended our Parliamentary reception, and I am grateful to Jess Asato MP for sponsoring us, as well as the cross-party work our MPs are doing to secure investment for this vital route.
“While we weren’t expecting to come away with funding assurances from the Minister, it was heartening to hear that she fully recognised the need for better infrastructure to connect the East of England to the rest of the country.
“She has assured us that as decisions around funding infrastructure are taken forward, the A47 will not be forgotten. I look forward to further discussions with her, National Highways, and the Department for Transport on the need for improvements on the A47.”
The A47 Alliance will continue working closely with stakeholders and policymakers to secure the necessary investment for dualling and improvements along the route. These upgrades are essential to boosting business growth, improving freight movement, and ensuring a safer, more efficient transport network for the East of England.
For more information, please visit: www.a47alliance.co.uk.
The Norfolk LSIP team was delighted to attend the official opening of the brand-new Construction Skills Hub at City College Norwich today. The event was marked by a special visit from The Rt Hon Baroness Smith of Malvern, Minister of State for Skills, who conducted the official opening.
Jerry White, Principal and CEO of City College Norwich, welcomed guests for an exclusive tour of the state-of-the-art facilities. Attendees had the opportunity to see students in action, showcasing their skills in plumbing, heating, and electrical installation.
Speaking with students, it was clear that this specialist hub is a much-needed and highly valued addition to the college’s facilities, helping to bridge the skills gap and support the next generation of construction professionals.
A fantastic investment in the future of Norfolk’s workforce!
The General Product Safety Regulation came into force on December 13, 2024 and places new responsibilities on British companies exporting to the EU, European Economic Area (EEA) and Northern Ireland (NI).
William Bain, the BCC’s Head of Trade Policy, answers the key questions about the new legislation.
What does it do?
The legisliation places new requirement on certain, but not all, goods exporters in Great Britian to the EU, the EEA and NI1.
The General Product Safety Regulation was proposed by the European Commission to address safety concerns over products entering the EU2.
It is designed to deal with goods sold via online marketplaces or other distance sale means which were non-compliant with EU safety standards and risked harm to consumers.
A precautionary principle runs throughout the new obligations and processes introduced by the Regulation, alongside strong traceability of products. The legislation was first consulted upon four years ago.
Footnotes
[1] European Economic Area – including the EU, and three EFTA states – Iceland, Norway, Liechtenstein.
[2] Regulation (EU) 2023/988: https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:32023R0988 accessed on 13 December 2024.
A recent survey of over 300 businesses across Norfolk and Suffolk has revealed a strong appetite for workforce development, highlighting that nearly three-quarters would upskill their teams if barriers to training were removed.
The survey, delivered by the Norfolk and Suffolk Local Skills Improvement Plan (LSIP) on behalf of Norfolk and Suffolk Chambers of Commerce, examined critical areas such as training access, workforce development, staff retention, and inclusive employment, and provides critical insights into the skills gaps facing employers across both counties both now and in the future.
The vast majority of businesses (over 60%) indicated that budget limitations and a lack of funding was the key factor in not upskilling their staff, with workload pressures and the complexity of navigating the skills agenda impacting almost half of those surveyed.
Businesses across all sectors voiced a strong desire for better alignment between employers and training providers, calling for more flexible training options and improved awareness of available support.
Dean Pierpoint, LSIP Skills Director for Norfolk and Suffolk Chamber commented:
“The LSIP findings show that businesses are not only aware of the skills challenges but are eager to be part of the solution. By working collaboratively with providers and stakeholders, the Norfolk and Suffolk LSIP can build a more resilient, skilled workforce that drives growth and opportunity across our region.”
Amanda Ankin, Operations Director at Suffolk Chambers of Commerce, added:
“This is more than just a survey – it’s a call to action. Businesses are ready to grow, and skills are at the heart of that growth. With continued support and collaboration, the Norfolk and Suffolk LSIP can build a future powered by a skilled, adaptable, and inclusive workforce.”
For the full survey results, click here.
Jarrold Training Hosts Norfolk Chamber of Commerce Charities United Event
A word from Caroline Ellis, Group Business Development Manager for Jarrold Group.
“This morning, Jarrold Training proudly hosted the Norfolk Chamber of Commerce Charities United event, bringing together over 35 businesses and charities from across the region. The event, held in St James Mill, provided a fantastic opportunity for local charities to connect, share insights, and explore ways to collaborate for the benefit of the community.
Caroline Jarrold, representing the John Jarrold Trust, spoke passionately about the charitable work the trust supports and how the wider Jarrold Group is committed to making a positive impact in the local area. She highlighted the various initiatives and partnerships that have helped strengthen community ties and drive meaningful change.
Attendees also had the pleasure of hearing from Susie Jarrold, Managing Director of Jarrold Training, who introduced the wide range of professional development courses available through Jarrold Training. She emphasised the company’s dedication to supporting local businesses and charities by equipping them with the skills and training needed to grow and thrive.
The event was supported by Haze Carver from Norfolk Chambers joining to reinforce the Chamber’s commitment to fostering connections and empowering local businesses.
With an inspiring lineup of speakers and a room full of passionate individuals eager to learn and collaborate, the event was a true reflection of Norfolk’s strong and supportive business and charity community. It was a morning of meaningful conversations, new connections, and a shared commitment to making a difference.”
Celebrating Norfolk’s charitable impact with Jarrold Group
A word from Haze Carver, Norfolk Chambers Creative Digital Manager and Charity United Lead
“It was fantastic to co-host an event that brought together over 35 charities – building on an already successful space for them to connect, share insights, and celebrate the incredible work they do. As a Chamber, we are proud to support and showcase these organisations, ensuring their contributions to our communities are recognised and amplified.
Caroline Jarrold provided a fascinating insight into the Jarrold Charitable Trust, which has been making a difference for over 60 years. With £4.5 million donated to more than 1,300 causes, their support spans essential areas such as medical research and assistance for women facing difficult times.
Jarrolds is a company deeply embedded in Norfolk’s history—not just through its business legacy but through its unwavering commitment to philanthropy spanning 7 generations. Their generosity has shaped lives across the county, reinforcing the power of collective action in strengthening our communities.
Many thanks to Caroline Jarrold and Susie Jarrold for their time today, to Caroline Ellis and every attendee who joined us today.”
Caroline Ellis, Group Business Development Manager for Jarrold Group can be contacted at [email protected] if any questions following the event or on anything Jarrold Group.
If you are interested in finding out more about Charities United, please contact Haze Carver at [email protected]
Images by Jarrold
Norfolk Chambers would like to warn our members and the wider business community about fraudulent emails being sent in our name. It is incredibly frustrating that scammers continue to misuse our identity to distribute fake messages, and we are urging everyone to remain vigilant.
These deceptive emails may appear legitimate, but they are not from us. To ensure your security, always check the sender’s email address. If the sender’s email address doesn’t end in @norfolkchambers.co.uk, then it is not from us.
– Do not click on links or open attachments from unknown or suspicious senders.
– Double-check the email address before responding to any message claiming to be from Norfolk Chambers.
– Delete the email immediately and do not engage with the sender.
Your awareness and caution can help stop scammers in their tracks. Stay safe and remain alert!
Speaking ahead of Wednesday’s Spring Statement, Shevaun Haviland, Director General of the British Chambers of Commerce, said:
“Businesses are feeling battered and bruised by the heavy cost pressures looming within days. The Chancellor must use her Spring Statement to offer some respite.
“From next week, firms face an unpalatable menu of higher national insurance (NI) and minimum wage bills, coupled with the impact of further US tariffs. There will be little escape for businesses, with our research showing 82% of firms will be impacted by just the NI rise.
“Our asks of the Chancellor are clear. We want to see her outline a wider tax roadmap, which includes national insurance and business rates, giving firms a clearer idea of when costs will be lowered.
“Businesses also want to see faster movement on infrastructure development and renewed support for exports, including a UK/EU reset that removes trade barriers. Finally, the government must do all it can to minimise costs and complexity for business from the proposed Employment Rights legislation.
“Businesses are key to getting the economy out of its current growth rut. The Chancellor needs to pull ever lever possible this week, and in the coming months, to get firms investing, recruiting and exporting.”
Notes to editors:
Spokespeople are available for interview
About the British Chambers of Commerce - Where Business Belongs
The British Chambers of Commerce (BCC) sits at the heart of a powerful network of 51 Chambers of Commerce across the UK, representing thousands of firms. It provides a unified voice for these companies, rooted in their communities, at the national level. We link our UK network with over 75 international member chambers, to promote trade and investment, and work for a better future for businesses around the world.
For more information, visit: www.britishchambers.org.uk
Media contacts:
Steve Partridge – Head of Media and Communications
+44 (0) 7825 746812
David Pearson – Senior Press Manager
+44 (0) 7944 342013
In amongst the doom and gloom, we must recognise some wins this year. Interest rates fell by a very welcome 1%, making the cost of borrowing easier for many businesses. We’ve also seen a steady number of new trade agreements and some warming of relations with our biggest trading partner, the EU. Most recently, the UK rejoining the Erasmus scheme is something the Chamber network had campaigned for. Another win for the Chambers network was the compromise the government made on day 1 employment rights.
Locally, work finally began on the Thickthorn A11/A47 junction, alongside the A47 dualling and completion of the long awaited A140 Long Stratton Bypass – bottlenecks which have plagued the movement of people and goods for years, constraining our economic growth potential.
2025 was also the year we gave members a complimentary co-working space in Norwich city centre. Our membership grew, we invested more in services to our members, and we delivered over 100 events in every corner of the county. Connecting, supporting and giving voice to every business in Norfolk.
But, 2026 is going to be a tricky one for fiscal policy. The Bank of England predict much slower interest rate cuts next year, and their consensus seems to be that the closer we get to the 2% inflation target, the harder it will get to achieve. Meanwhile, businesses will start to feel some of the impact of the 2025 budget – ‘making tax digital’, business rates re-evaluation and new multipliers for retail and hospitality, dividend tax increase and APR/BPR property relief…all changes that will impact businesses to varying degrees.
In other policy news, the Employment Rights Bill now has ‘royal assent’ (i.e. it’s now law.) This means our network’s campaigning now needs to switch focus to the ‘secondary legislation’ to ensure the concerns and needs of businesses are properly considered as the minute detail is ironed out.
Closer to home, Norfolk and Suffolk’s Devolution deal has been postponed until 2028. This means we have to wait another two years to see the benefit of more localised decision making and funding.
Regardless of the turbulence, we will continue to fight the corner of Norfolk business in 2026, investing more time and resource into putting your voice to local decision-makers, MPs and central government.
Despite these challenges, 2026 is a year to celebrate. Norfolk Chambers was founded back in 1896. It was the year of the first cinema screening, the first X-ray, the founding of the Dow Jones and the first ever ‘wireless’ communication. 2026 is our 130th Anniversary. We’ll be celebrating 130 years of bringing business together throughout the year so keep your eyes peeled.
This legacy of 130 years will be a running theme through our flagship events programme. From February’s Big Debate to the Future Careers Expo in March, and the Business Zone at the Royal Norfolk Show in June to our 29th Annual B2B Exhibition in October…all of which can be booked now so you don’t miss out!
We will also be asking our business community what support they need for the future and taking a forensic look at our membership model to ensure it keeps adding real value to you.
That’s all to come, so for now from everyone at Norfolk Chambers of Commerce, we wish you a restful break over Christmas and New Year and a prosperous 2026 – we’ll be with you every step of the way.
On Thursday, 27th February 2025, our very own Senior Customer Experience Manager, Victor Ling, will find himself ‘arrested’ and locked up for a truly heinous crime – crimes against fashion!
Victor will be spending five hours behind bars at The Nook hospice in Framingham Pigot as part of East Anglia’s Children’s Hospices (EACH) fundraising event, Jail or Bail 2025. His freedom depends on raising £1,000 in donations, and he’ll need help to make bail.
Why is Victor doing this? It’s all to support the vital work of EACH, which provides care and support to children and young people with life-threatening conditions and their families. By taking part in this fun and light-hearted fundraiser, Victor aims to shine a spotlight on the incredible services EACH offers and encourage others to contribute to this amazing cause.
A dedicated JustGiving page will go live on the day, but he’s already calling on his network to pledge donations to help him hit the ground running. Your support could be the key to his release – and a lifeline for the families EACH supports.
Let’s rally together, share Victor’s story, and make his fashion faux pas one to remember for all the right reasons. Keep an eye out for updates and get ready to donate to bail him out so he can return to work!
Business sentiment in Norfolk has fallen sharply as new data from the British Chambers of Commerce Quarterly Economic Survey (QES) for Q1 2025 reveals mounting concern over rising tax burdens and slowing growth.
The findings, based on responses from more than 5,000 UK firms, including organisations in Norfolk, highlight the impact of the recently introduced national insurance hike and continued cost pressures, prompting warnings about reduced investment, subdued confidence, and widespread price increases.
– 66% of Norfolk businesses say tax, including national insurance, is now a concern, the second highest level on record following a peak in the previous quarter
– Business confidence remains subdued, with less than half of UK firms (48%) expecting turnover to increase in the next 12 months
– A third (34%) of businesses have cut back on investment in the past three months, while only 20% have increased investment
– 74% of Norfolk firms are expecting to put up their prices over the next three months, with labour costs continuing to be the main driver.
The British Chambers of Commerce Quarterly Economic Survey (QES) for Q1 shows that business sentiment remains very weak as taxation continues to be the top concern.
66% of Norfolk’s surveyed firms cite it as a worry (compared with 63% in Q4 2024), the second highest level on record.
Business confidence remains low, with only 23% of Norfolk businesses expecting turnover to increase over the next 12 months, way below the national figure of 48% (a figure itself down from 49% in Q4). In comparison, pre-Budget confidence was 30% for Norfolk businesses in Q2 2024 and 36% in Q3 2024. Nationally, confidence levels are lowest in the retail industry (38%) and the transport and logistics sector (40%).
The survey was carried out before the recent Spending Review, with the fieldwork conducted between 10 February and 10 March. The data from over 5,000 businesses across the UK (including those in Norfolk, of whom 88% are SMEs) also shows that most firms are expecting to raise prices.
Tax remains the top concern, with inflation still a worry
With the national insurance rise now in effect, concern about taxation remains the main concern for businesses – cited by 66% of responding firms in Norfolk. Yet this is down slightly from 75% in Q4 2024. This is the second highest level of tax concern since 2017, when the BCC started asking this question. The levels in certain sectors around the country are higher, with 68% of transport and logistics firms and 64% of production and manufacturing businesses raising tax as a concern.
Concern about inflation has reduced slightly since the previous quarter – 46% compared to 49% in Q4. Concern about inflation is most prevalent in the construction industry, with 57% of firms identifying it as a concern. Worry about interest rates has dropped slightly to 23%, compared to 25% in Q4.
Business confidence remains subdued following Budget measures
Business confidence in Norfolk has fallen further since the immediate aftermath of the Budget, with 44% of our county’s firms say they expect their turnover to increase in the next twelve months. Across the UK, the figure is 48%, which is the lowest since the aftermath of the mini-budget in late 2022. A fifth (21%) of UK businesses expect turnover to worsen (the same as Q4), and 31% expect no change.
Profitability confidence for our local businesses also continues to be hit. 36% of firms expect profits to increase over the next year (virtually unchanged from 35% in Q4), while the same number of businesses expect them to fall has gone up (36% in Q1 vs 32% in Q4).
Most businesses are planning to raise prices
Nearly three quarters (74%) of Norfolk’s responding firms say they expect to raise their prices in the next three months, a big increase on the 44% Q4. While 55% of businesses expect prices to stay the same, and only 1% expect them to decrease.
Labour continues to be far and away the main cost pressure for firms across the county, cited by 85% of businesses (83% in Q4). Looking nationally, the issue is most significant for the production and manufacturing sector, with 82% reporting it as a challenge, followed by 81% of firms in the transport and logistics sector alongside hospitality businesses. All of which are major employers in Norfolk.
More firms have cut back on investment plans
As local businesses navigate rising cost pressures, 34% of responding firms say they have cut back on investment plans in the past three months, up from 28% in Q4. A mere 12% of businesses say they have increased investment plans, a big fall from the 25% in Q4.
The issue is more marked in certain sectors around the UK, with 40% of hospitality firms and 35% of retailers reporting a scaling back of investment plans.
Business conditions struggle
The percentage of respondents reporting increased domestic sales has actually increased slightly to 27% compared to 22% in Q4, bucking a national downward trend. 44% reported no change and just under one third (29%) of firms said they had seen a decrease in sales. Nationwide retailers were the most likely to have seen a fall in sales (37%) followed by manufacturers and hospitality firms (35%).
A third of businesses (43%) report a fall in cash flow over the last three months, up from 34% in Q4. Meanwhile, an unprecedented low of 13% of firms have seen an increase, while for 44%, cashflow has remained the same.
What Norfolk businesses say:
Medium-sized consultancy business – “Rise in National Insurance will be a significant hit.”
Medium-sized accountancy business – “Tax changes are severely damaging profitability, and this will feed through to salaries and pricing.”
Micro retail business – “Tax burden is even more evident this, and I fear for the future.”
Large tourism business – “We have chosen as a business to retain our headline pricing, but have increased some costs due to investment and staffing costs. We have reduced costs and delayed some recruitment.
Medium-sized manufacturer – “Noticeable drop-off in domestic business since last Autumn, and competition is dropping prices significantly to gain work and keep ticking over.”
Small environmental consultancy – “We operate in the sustainability market, and the current Net Zero fatigue and geopolitical rhetoric is a concern.”
Jack Weaver, Chief Operating Officer at Norfolk Chambers of Commerce, said:
“It’s obvious that business sentiment has been at a low ebb following the Autumn Budget last year, and this new dataset shows no improvement to that. By several of the metrics, we have seen a further worsening across the country. For many Norfolk businesses, the Spring Statement was a further blow.
“This is to be expected as costs have piled on businesses simultaneously. On the domestic side, tax rises, specifically the NICs increase, are consistently cited by businesses as a concern. Added to this, an emerging global tariff war could prove a major blow for both importers and exporters.
“The end result is a low growth outlook, weak investment among SMEs, and damage to global trade. As we see from the data, as more firms expect price rises, this could further fuel inflation and limit further interest rate cuts.”
Shevaun Haviland, Director General of the British Chambers of Commerce, said:
“The national insurance rise has been an impending concern for months. From this weekend, it will become a toxic reality for millions of businesses across the UK.
“Our survey shows tax continues to remain the top concern, with firms telling us they are planning to cut investment and raise prices, just to balance the books. In the past 24 hours, exporting firms have been dealt a further hammer blow by US tariffs. The cost pressures for business at home and abroad are now huge.
“Sustained economic growth will only come through businesses, not government. While there were some limited announcements in the Spring Statement, which we welcome, it is hard to get away from the bleak growth predictions.
“We urgently need the government to publish a wider tax roadmap, which includes national insurance, to give firms a direction of travel to lower cost pressures. Ministers must also focus on infrastructure projects and promoting exports as a springboard for business growth.
“The Employment Rights Bill also threatens to fuel further costs and complexity on businesses at a very delicate time. While Government has listened and made some sensible changes, the legislation as it stands risks unintended consequences which will limit economic growth.
“The Government needs businesses to invest and grow to kickstart the economy. But unless swift action is taken to ease cost pressures and support firms, growth will remain elusive.”
Notes to editor
The QES survey was conducted by the British Chambers of Commerce to nearly 5,000 respondents between 10thFebruary to 10th March.
Press contact: [email protected]
About the Norfolk Chambers of Commerce
The Norfolk Chambers is a not-for-profit independent business and is one of 53 accredited Chambers by the British Chambers of Commerce.
We are a business membership organisation, from start-up businesses, small and medium enterprises, and on to global brands, the Norfolk Chambers of Commerce embraces and represents the County’s business community.
We provide networking opportunities, share knowledge, offer business services, signpost to business opportunities and inspire innovative thinking to enable companies to do better business. Our voice is your voice, amplified through established connections, to ensure that politicians both local and in Westminster are focussed on creating and enhancing the conditions that are most conducive for economic growth in our region. The Chamber’s long track record of 126 years and our diverse membership, make us the pre-eminent network and one of the most respected voices of business in Norfolk.
The Norfolk and Suffolk LSIP have continued their collaboration in tackling the skills challenges and gaps faced by businesses across the region. Introducing “Keystone Employer meet ups” which bring together businesses to provide actionable feedback to tackle skills challenges in their sector.
The Keystone Employer groups cover a vast range of sectors, with meetings already getting underway. Last week businesses from the Health and Social Care sector and the Agri-tech/food sector met up to share their voice, raise concerns and provide guidance on how their sector can benefit.
The Health and Social Care Group identified the initiative as a real opportunity to explore sector specific training and workforce challenges in depth. There was a shared view from the Agri-tech/food group who identified the meeting as a chance to create a collaborative network to guide the development of the sector.
Andrea Wilson, Senior Skills Advisor “The first LSIP Keystone Employer Meetings have been really encouraging, we’ve had thoughtful discussions, valuable insights, and a clear sense of shared purpose as we move forward.”
Share your voice, guide future training and become a Keystone Employer.
Register your interest here: Keystone Employer – Register your interest – Fill out form