Social Media Crisis Management

Event Details

Tuesday, 13 June, 2017 -
08:30 to 10:00
9 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ
Member Rate: 

This is free to attend for Chamber Members

Non-Member Rate: 

These free sessions are for members only. Find out about joining here

You will Learn:

When social media goes wrong: The key steps you need to take to prevent or recover from a social media crisis.

In this session Lynsey Sweales and international digital marketing expert from SocialB will share with you:-

 A 3 step approach in preparing for and handling negative issues in social media, from simple complaints through to full-blown social media disasters.

Learn how to define your organisations social media policies and procedures, and start putting an action plan together now so that you're best prepared should a crisis ever hit.

3 top tips you'll walk away with:

  • How to manage and deal with complaints and disasters
  • Social media procedure guidelines to action
  • The Importance of a social media policy whether your organization uses social media or not

In this session (Social media crisis management ) Lynsey Sweales,  SocialB will be your host.

About Lynsey:

Lynsey has been described as 'Frighteningly knowledgeable' and 'the best digital trainer ever' by some of the world’s leading brands. With over 15 years experience, Lynsey and her team specialise in providing social media, digital marketing training and consultancy to all sizes of UK and international organisations including Elsevier, International Criminal Court, Boohoo, and the Royal Yachting Association

She is regularly called upon for industry insights and comment by the media as well as talking at international conferences on a regular basis. Lynsey also works alongside other key influencers as part of the social media council at the Direct Marketing Association where she is Vice Chair.


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