Serving Your Customers Through Social Media
Please arrive 15 minutes before the session starts at 08.30am.
In this session (Serving Your Customers Through Social Media ) Sarah West, The Social Edge will be your host.
You will learn:
No matter your size or industry, customers increasingly want to contact businesses via social media. A recent study found that 53% of customers who ask a company a question on social media expect a response within 1 hour - day or night!
This session will show you how to turn customer enquiries and contact into opportunities to impress. You will discover how to respond to messages and comments to enhance your social media followering and build a relationship with customers that leads to sales.
3 top tips you'll walk away with:
- How to encourage potential customers to make contact through social media
- How to respond to enquiries and turn them into opportunities
- How to delivery great customer service online and resolve complaints
Sarah is Managing Director of The Social Edge and Full Mix Marketing. An award winning chartered marketer, Sarah has 15 years experience as a specialist in digital & social media marketing, including establishing an award nominated social media team for a leading national brand. She knows how to deliver highly effective campaigns and turn social media into a new source of customers. The Social Edge helps Norfolk & Suffolk businesses grow through social media marketing; including highly targeted advertising, creating a strong following, establishing your business as expert in its field and serving customers via social media.