Managing extreme persistent and difficult workplace behaviours (Part 1) 12.06.17

Event Details

Monday, 12 June, 2017 -
09:30 to 16:00
Venue: 
Dunston Hall, Ipswich Road, Norwich NR14 8PQ
Member Rate: 

£245.00 per person

Non-Member Rate: 

£245.00  Per person

Difficult staff behaviour seems to be a growing problem in many organisations. Most people behave well most of the time, but problems can develop in the workplace with staff that show extreme, persistent and difficult behaviour. Business need This unique workshop develops understanding and strategies to help managers and HR staff at all levels manage this small but very toxic group of any workforce. Important note - This workshop looks at extreme difficult and manipulative behaviours that go beyond the plain awkward. Suitable For HR Professionals Line Managers and supervisors Business owners Anyone who just doesn't know where to start with this issue Programme This workshop seeks to cover the following: Understanding extreme difficult behaviour (EDB) Understanding how staff develop in to an EDB Identifying the “Predator from the Prey” Awareness of difficult personality types The course will: Develop strategies to manage extreme difficult behaviour in the workplace Use of an active case study to identify language and behaviour of an EDB Recognise key warning signs to help tackle extreme difficult behaviour at an early stage. Course Tutor – Martin Smith PhD Martin is an accredited member of the British Association of Counsellors and Psychotherapists, a life member of the Open University Psychological Society and a member of the Institute of Leadership and Management. A senior lecturer in psychotherapy at Nottingham Trent University and independent training consultant, he specialises in extreme difficult behaviour in the workplace and personality issues which go well beyond simply awkward. An Acas senior adviser will co-deliver this event, offering best practice workplace advice. Venue De Vere Hotel Dunston Hall Date 12/06/2017 Time 09:30 - 16:00 Price £245.00 per person Please note our training events are VAT exempt Please call Acas on 0300 123 1150 or email events@acas.org.uk

Gold Patrons